Conversational AI Stories - Page 3

Australian Stories

Conversational AI stories

Microsoft to invest AUD $25 billion in Australia AI push

Microsoft commits AUD $25 billion to expand Australian AI and cloud capacity, as it teams with Canberra on cyber defence and skills training.

By Mark Tarre • 5 min read • Last month

Global Stories

Conversational AI stories

Unified Communications

Parloa study finds big firms make customer contact hard

Parloa study finds many global firms bury support details, while most chatbots fail to solve issues and phone menus remain frustrating.

By Shannon Williams • 4 min read • Last month

Hybrid Cloud

Oracle & Google Cloud add AI agent for database queries

Oracle and Google Cloud have added a Gemini Enterprise agent that lets users query Oracle databases in natural language without writing SQL.

By Sean Mitchell • 4 min read • Last month

Unified Communications

Google Cloud launches Gemini Enterprise Agent Platform

Google Cloud folds Vertex AI into Gemini Enterprise Agent Platform, adding governance and production tools as firms race to deploy secure AI agents.

By Sean Mitchell • 5 min read • Last month

Storage

Bedrock Data extends ArgusAI governance to Google Vertex AI

Bedrock Data expands ArgusAI to Google Vertex AI, giving firms one policy layer to govern agents across AWS, Snowflake and Google.

By Sean Mitchell • 4 min read • Last month

Unified Communications

Gulf Edge & Kore.ai strike exclusive Thailand AI deal

Gulf Edge wins sole Thai access to Kore.ai's software, aiming to roll out localised AI tools across energy, banking and telecoms.

By Sofiah Nichole Salivio • 4 min read • Last month

Unified Communications

Newo appoints Jason Luo as Chief Executive Officer

Newo names Jason Luo Chief Executive Officer after USD $25 million funding round as it targets small businesses missing inbound calls.

By Mark Tarre • 4 min read • Last month

Unified Communications

Snowflake expands AI tools for business users & developers

Snowflake broadens AI platform with new business-user agents and developer tools to move corporate projects from pilots into everyday workflows.

By Sofiah Nichole Salivio • 5 min read • Last month

Fintech

Adobe launches AI brand visibility tools for businesses

Adobe expands Experience Manager with AI visibility tools as businesses race to control brand truth across chat services and AI-driven shopping.

By Sean Mitchell • 4 min read • Last month

Customer Relationship Management

Sinch named leader in IDC communications platform study

Sinch named as a Leader in IDC's inaugural communications engagement platform study, with AI-native orchestration and broad cloud services highlighted.

By Mark Tarre • 3 min read • Last month

Customer Relationship Management

HubSpot launches AI tools to tackle search decline

HubSpot bets on answer engines and AI-driven sales, marketing and support tools as it says organic traffic has fallen 27% year on year.

By Sofiah Nichole Salivio • 4 min read • Last month

Unified Communications

Twilio launches embeddable Flex contact centre for apps

Twilio unveils embeddable Flex contact centre tools for web apps, adding Salesforce voice support, enhanced reporting and new pricing.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Marketing Technologies

Syndigo launches SynapseGo for agentic PXM workflows

Syndigo rolls out SynapseGo to let marketers and eCommerce teams trigger approved product data workflows by chat, aiming to cut manual effort.

By Sean Mitchell • 4 min read • Last month

Software-as-a-Service

Aryza acquires Umbrella Tech in AI collections push

Aryza buys Toronto-based Umbrella Tech to add voice AI, speech analytics and autonomous agents to its collections and recoveries software.

By Karen Joy Bacudo • 3 min read • Last month

Stories from Other Regions

Conversational AI stories

EduTech

AUA launches AI agents for student support & admissions

American University of Antigua partners with Druid AI to deploy agentic software that chases documents, logs enquiries and flags struggling students.

By Catherine Knowles • 4 min read • Last month

Digital Transformation

UK finance chiefs prioritise AI accuracy over speed

UK finance chiefs say AI adoption will hinge on traceable outputs and human oversight, as Bloomberg survey shows trust beats speed in regulated markets.

By Karen Joy Bacudo • 4 min read • Last month