Conversational AI Stories - Page 5

Australian Stories

Conversational AI stories

BizCover launches business insurance quotes inside ChatGPT

BizCover brings SME insurance quoting into ChatGPT as Australia's small-business cover market tests a new AI-driven distribution channel.

By Sofiah Nichole Salivio • 3 min read • Tue, 31st Mar 2026

Global Stories

Conversational AI stories

Customer Relationship Management

Salesforce adds Slackbot features to boost CRM work

Salesforce expands Slackbot with meeting notes, voice input and CRM updates, pitching the tool as a conversational hub for workplace apps.

By Mark Tarre • 4 min read • Last month

Virtualisation

Acclaim names UK boss as it expands into US market

Acclaim appoints former NiCE boss Paul Thomas as Senior Vice President, EMEA, and backs US launch with $34 million funding.

By Catherine Knowles • 4 min read • Last month

Customer Experience

Progress adds AI search & personalisation to Sitefinity

Progress Software adds AI search, personalisation and conversational tools to Sitefinity as enterprises seek more governed digital experiences.

By Catherine Knowles • 3 min read • Last month

Data Analytics

AskNicely launches Ask NiceAI for service businesses

AskNicely unveils Ask NiceAI to help managers at multi-site service businesses turn scattered customer feedback into faster, data-backed action.

By Catherine Knowles • 4 min read • Last month

Software-as-a-Service

Zendesk names Bikram Mazumdar VP Asia to drive growth

Zendesk appoints Bikram Mazumdar as Vice President, Asia, as it looks to accelerate AI-powered service growth across key markets in the region.

By Mark Tarre • 4 min read • Last month

Unified Communications

Eltropy adds AI tools for credit union banking tasks

Eltropy expands AI platform for credit unions with secure identity checks and account service tools to handle routine banking tasks in one conversation.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 28th Mar 2026

Digital Transformation

Custom Travel Solutions launches RouteStack for AI bookings

Custom Travel Solutions opens RouteStack, giving AI assistants live hotel inventory and a direct path to bookings as it eyes wider travel categories.

By Sofiah Nichole Salivio • 4 min read • Fri, 27th Mar 2026

Data Protection

Adaptiva launches Aida AI adviser for endpoint teams

Adaptiva debuts Aida AI adviser to help IT and security teams query vast endpoint estates in plain English and speed up exposure management.

By Catherine Knowles • 4 min read • Thu, 26th Mar 2026

Enterprise Resource Planning

JAAQ raises GBP £13 million to expand mental health platform

London mental health AI platform JAAQ raises GBP £13 million Series A to embed clinically governed support into employers' and insurers' apps.

By Catherine Knowles • 4 min read • Wed, 25th Mar 2026

Hybrid Cloud

NeuReality names Shalini Agarwal to boost NR-NEXUS platform

NeuReality taps ex-Google AI Product Leader Shalini Agarwal as Senior Adviser to steer strategy and scale its NR-NEXUS inference platform.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Mar 2026

DevOps

Constructor debuts AI agent for eCommerce merchandising

Constructor unveils Merchant Intelligence Agent, an AI copilot to explain, optimise and automate eCommerce search and merchandising decisions.

By Sofiah Nichole Salivio • 4 min read • Tue, 24th Mar 2026

Stories from Other Regions

Conversational AI stories

Gaming

Neuphonic & Rapport launch real-time digital humans

Neuphonic and Rapport unveil CPU-based digital humans with sub-100 millisecond response times, aimed at gaming, film, training and customer engagement.

By Sofiah Nichole Salivio • 4 min read • Last month