Customer Communication Management (CCM) stories
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Smart Communications pursues trusted AI for customers
4 days ago
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uc
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hybrid cloud
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digital transformation
Smart Communications helps organisations in regulated industries face down communication challenges every day.
Smart Communications names Heidi Johnson AI leader
Fri, 30th Jan 2026
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digital transformation
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cloud security
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cx
Smart Communications names Heidi Johnson chief product and technology officer as it sharpens AI governance for heavily regulated clients.
Cloud Security Alliance launches Valid-AI-ted tool for STAR checks
Wed, 18th Jun 2025
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data protection
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cloud security
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risk & compliance
The Cloud Security Alliance has launched Valid-AI-ted, an AI tool offering automated quality checks for STAR Level 1 cloud security self-assessments.
Smart Communications expands cloud archive platform with Joisto
Mon, 28th Apr 2025
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saas
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storage
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document management
Smart Communications has acquired cloud archive firm Joisto, enhancing its platform to securely manage regulatory-compliant digital records for enterprises.
GoTo launches a customer communications solution for SMBs
Thu, 3rd Mar 2022
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crm
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uc
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martech
GoTo, formerly known as LogMeIn, has announced the evolution of its Contact-Center-as-a-Service (CCaaS) solution within the GoTo Connect product.
Interview: Hyland director talks CCM and why it's crucial in 2020
Mon, 6th Jul 2020
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crm
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martech
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open source
Hyland's Content Composer CCM tool streamlines customer communication management with personalised, omnichannel delivery.