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RingCentral adds RCS, AI & Teams tools for business
Unified Communications

RingCentral adds RCS, AI & Teams tools for business

RingCentral rolls out verified RCS texts, broader SMS coverage and AI Receptionist tools, while adding richer customer engagement in Microsoft Teams.

By Sean Mitchell • 5 min read • Today
Salesforce launches Agentforce Operations for back office
Software-as-a-Service

Salesforce launches Agentforce Operations for back office

Salesforce says its new AI software can halve back-office cycle times and automate finance, compliance and supply chain workflows across business systems.

By Catherine Knowles • 4 min read • Last week
Tech Mahindra acquires Avant to boost payments platforms
Digital Transformation

Tech Mahindra acquires Avant to boost payments platforms

Tech Mahindra buys Avant to expand payments and wealth technology, targeting North American banks modernising systems and tightening compliance.

By Catherine Knowles • 4 min read • Last week
Cata raises USD $5.3 million to expand branded apps
Software-as-a-Service

Cata raises USD $5.3 million to expand branded apps

Singapore startup Cata secures USD $5.3 million seed funding led by Portage to speed product development and launch in Germany.

By Mark Tarre • 4 min read • Last week
Backbase named Forrester leader & customer favourite
Software-as-a-Service

Backbase named Forrester leader & customer favourite

Backbase wins Forrester Leader status and customer favourite as its AI-native Banking OS gains traction with more than 120 banks worldwide.

By Shannon Williams • 4 min read • Last week
Retailers slow expansion as economic pressures bite
Digital Transformation

Retailers slow expansion as economic pressures bite

Retailers trim expansion plans as geopolitical turmoil and inflation bite, with fewer than one in six executives pursuing strong growth strategies.

By Sofiah Nichole Salivio • 4 min read • Last week
Markable launches free creator tier as social commerce grows
Customer Experience

Markable launches free creator tier as social commerce grows

Markable opens free creator tier and adds AI shopping tools as it targets a fast-growing social commerce market.

By Sofiah Nichole Salivio • 3 min read • Last month
Adyen adds loyalty software in €750m Talon.One deal
Software-as-a-Service

Adyen adds loyalty software in €750m Talon.One deal

Adyen moves beyond payments with EUR €750 million Talon.One deal to fuse loyalty software, customer data and promotions across channels.

By Karen Joy Bacudo • 3 min read • Last month

Stories from Other Regions

6 digital marketing tools founders use to scale smarter
Data Analytics

6 digital marketing tools founders use to scale smarter

Founders can stretch budgets and sharpen campaigns with six affordable digital marketing platforms, from email automation to skills training.

By Darian Kovacs • 10 min read • Last week
Turning practical AI use cases into measurable impact
Unified Communications

Turning practical AI use cases into measurable impact

AI is cutting contact-centre admin, spotting demand spikes and guiding agents in real time, helping firms lift service without losing the human touch.

By Richard Hall • 4 min read • Last week
Absa boosts fraud prevention & collections with WhatsApp
Fintech

Absa boosts fraud prevention & collections with WhatsApp

Absa uses WhatsApp and FICO tools to lift fraud containment and collections, with self-solve cases up 47% and promises to pay more than doubling.

By Sofiah Nichole Salivio • 3 min read • Last week
Lancom joins AWS Anthropic reseller programme for Bedrock
Data Protection

Lancom joins AWS Anthropic reseller programme for Bedrock

Lancom gains AWS Anthropic reseller status to help customers deploy Claude models through Amazon Bedrock with stronger security and compliance controls.

By Sean Mitchell • 3 min read • Last month
Alkami launches digital sales platform for US banks
Data Analytics

Alkami launches digital sales platform for US banks

Alkami ties account opening, digital banking and marketing into one platform as regional banks and credit unions seek simpler vendor stacks.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Braze launches AI tools for marketers with Europe hosting
DevOps

Braze launches AI tools for marketers with Europe hosting

Braze unveils AI marketing suite with European hosting as customers report sharper engagement, faster campaign builds and stronger conversions.

By Sofiah Nichole Salivio • 5 min read • Last month
Braze says AI spending must deliver measurable gains
Digital Transformation

Braze says AI spending must deliver measurable gains

Braze studies say brands must link AI to customer data and real-time decisioning to win measurable gains, with only a few seeing returns.

By Sofiah Nichole Salivio • 3 min read • Last month
Nestlé & Lazada trial AI shopping tools in Southeast Asia
Customer Experience

Nestlé & Lazada trial AI shopping tools in Southeast Asia

Nestlé and Lazada roll out AI shopping tools across five Southeast Asian markets, testing conversational product support for parents buying nutrition items.

By Mark Tarre • 3 min read • Last month
Adobe says AI retail traffic surges as readability lags
Data Analytics

Adobe says AI retail traffic surges as readability lags

Adobe data shows AI-sourced visits to U.S. retail sites soared 393% in Q1 2026, while product pages lag on machine readability.

By Sean Mitchell • 4 min read • Last month
Citi launches AI wealth assistant Citi Sky with Google
Digital Transformation

Citi launches AI wealth assistant Citi Sky with Google

Citi Wealth rolls out AI assistant Citi Sky for US clients, aiming to blend adviser support with Google-powered voice and video features.

By Karen Joy Bacudo • 4 min read • Last month