Customer Journey stories
Small businesses can now diagnose trust gaps in marketing campaigns through Claude or ChatGPT without paying for RAMMP's score itself.
Retailers risk losing sales as shoppers expect offers and recommendations to update instantly, not hours after they signal intent.
Brands risk losing mobile messages in cluttered inboxes as Attentive adds tools to steer RCS or SMS delivery and preserve thread visibility.
Marketers will get more AI help as Google adds new Search ad formats, checkout links and a Gemini adviser across its ad tools.
Fans at Grand Prix events will get live timetables and navigation in the official app, as Formula 1 deepens its grip on spectator data.
The ranking strengthens Infobip's position with enterprise buyers as CPaaS vendors compete to bundle messaging, voice and AI tools.
Expedia is aiming to boost revenue from ad sales as travel platforms race to turn booking data and loyalty schemes into media businesses.
US market readiness, simpler activation and open rules have propelled it to the top of a 50-market eSIM ranking for 2026.
Many global brands are failing to match CX spending with the systems needed for AI-led customer journeys, according to new research.
But data quality and integration are slowing deployment, as most brands in Australia and New Zealand remain unable to scale agentic AI.
Businesses can now keep customer conversations seamless as Quiq adds live voice support and a new brand identity for its service platform.
Retailers could soon move AI shopping tools beyond pilots as TCS and Rezolve Ai pair up to deploy agentic commerce at scale.
Travellers can now book hotels, flights and activities in one transaction, as online agencies race to keep customers on a single platform.
Turkish Airlines extends Cover Genius pact to add tailored travel protection in Australia, Latin America, the US and EU across more booking channels.
The upgrade should help the Australian consultancy win larger contact centre deals as enterprises demand proven AWS expertise and delivery scale.
Customers at FVSBank will be able to open more deposit accounts online in minutes, as the bank unifies branch and digital onboarding.
Better delivery visibility is helping the equestrian brand lift conversions and reduce checkout drop-off across 69 countries.
UK business and public-sector customers could see faster fault resolution as BT Business begins an AI overhaul of managed services with Accenture.
Britain's mid-sized agencies and eCommerce brands are being targeted as Billy Grace enters the market amid tougher ad measurement and privacy rules.
It gives Raise a foothold in India's fragmented insurance market as the group aims to expand beyond investing and trading products.