Customer retention Stories

Australian Stories

Customer retention stories

Compare Club hires tech chiefs for AI-led platform

The move aims to make Club+ more proactive, with alerts on savings and switching opportunities instead of waiting for customers to compare again.

By Sean Mitchell • 5 min read • 2 days ago

Digital Transformation

Lendi lifts loan lodgement with AI agents & Twilio

Home loan applicants are reaching loan lodgement 2.5 times faster after Lendi Group linked AI agents to Twilio's platform.

By Karen Joy Bacudo • 4 min read • 2 days ago

Mastercard

Nectr launches Power Perks energy plan with bill credits

Households in New South Wales and Queensland could cut power bills as Nectr offers recurring credits to reward customers who stay put.

By Sofiah Nichole Salivio • 4 min read • Last month

Global Stories

Customer retention stories

Digital Transformation

Australian firms lose customers to skilled role gaps

Customer service and revenue are taking a hit as Australian employers struggle to fill critical roles, a survey finds.

By Sean Mitchell • 5 min read • Yesterday

Customer Relationship Management

Microsoft dramatically cut their distributors

Fewer, larger partners are now carrying more of the installed base, raising renewal risk and making account ownership harder to track.

By Scott Frew • 4 min read • Yesterday

Software-as-a-Service

Qualtrics unveils AI platform for experience management

The new system aims to let organisations test decisions and automate responses in live customer interactions before its 2027 release.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday

Data Analytics

Airties launches Aura AI engine for telecoms support

Turknet is first to use the system as operators seek to cut support costs, reduce engineer visits and fix broadband faults faster.

By Joseph Gabriel Lagonsin • 5 min read • Yesterday

Software-as-a-Service

Treatwell launches AI receptionist for salons across Europe

Missed calls and admin could cost salons bookings, as Treatwell rolls out an AI receptionist that answers queries and manages diaries across Europe.

By Sofiah Nichole Salivio • 4 min read • 4 days ago

Fintech

Bill.me lifts on-time bill payments with open banking

On-time bill settlements rose 17% in three months after the platform added bank-to-bank payments, cutting costs and lifting usage.

By Sofiah Nichole Salivio • 4 min read • 4 days ago

Software-as-a-Service

dLocal launches dMoRe for emerging market merchants

Merchants selling into Brazil, Nigeria and Indonesia could reach customers in as little as eight weeks, bypassing costly local set-up and compliance hurdles.

By Sofiah Nichole Salivio • 4 min read • 4 days ago

Software-as-a-Service

Dext appoints Nicole Bello as Chief Revenue Officer

UK customers have already processed more than GBP £11 million through Dext Payments as the software group pushes to unify its regional sales teams.

By Karen Joy Bacudo • 4 min read • 4 days ago

Digital Transformation

Multiplier buys Greenhawk in its tenth acquisition

The deal gives Greenhawk's 22 staff access to Silicon Valley and Singapore engineering support, easing tax compliance work and speeding client insights.

By Karen Joy Bacudo • 3 min read • Last week