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Points4Purpose expands loyalty & charity payment platform
Payment Technologies

Points4Purpose expands loyalty & charity payment platform

Businesses can now tie loyalty rewards to charitable donations at the till, as Points4Purpose rolls out its platform through Tyro and Clover.

By Karen Joy Bacudo • 3 min read • Today
Highlight names Jake Turnell-Willett to lead MSP community
Customer Relationship Management

Highlight names Jake Turnell-Willett to lead MSP community

The new group aims to help UK managed service providers tackle customer relationship strain as growth and sales promises outpace service delivery.

By Sofiah Nichole Salivio • 4 min read • Last week
LoungePair lands first mainland China airline tie-up
Aviation

LoungePair lands first mainland China airline tie-up

The New Zealand travel tech firm gains access to millions of members in a vast aviation market as paid lounge access goes on sale in China.

By Mara Sugue • 4 min read • Last week
General Magic acquires Latch AI to boost clinic retention
Artificial Intelligence

General Magic acquires Latch AI to boost clinic retention

The deal should help clinics cut churn and lift repeat bookings by linking patient retention tools to General Magic's software layer.

By Joseph Gabriel Lagonsin • 5 min read • Last month
Villeroy & Boch deploys Talkdesk to streamline service
Customer Relationship Management

Villeroy & Boch deploys Talkdesk to streamline service

The rollout should cut waiting times and transfers by routing enquiries to the right agent faster across Villeroy & Boch's global service teams.

By Sean Mitchell • 3 min read • Last month
Accenture buys Sagacity to boost customer intelligence
Data Analytics

Accenture buys Sagacity to boost customer intelligence

The deal adds more than 140 specialists as consulting groups race to turn customer data and AI into growth, retention and service gains.

By Mara Sugue • 3 min read • Last month
Gainsight shifts to value-based pricing as AI grows
Software-as-a-Service

Gainsight shifts to value-based pricing as AI grows

Customers will pay according to revenue and accounts managed, as Gainsight drops seat-based charging for its customer success software next year.

By Karen Joy Bacudo • 4 min read • Last month
Peak names Gary Williams as Chief Operations Officer
Robotics

Peak names Gary Williams as Chief Operations Officer

The move comes as the privately backed systems integrator looks to strengthen recurring revenue and service delivery across its customer base.

By Sofiah Nichole Salivio • 3 min read • Last month
Australian retailers fear Amazon, Temu & Shein dominance
eCommerce

Australian retailers fear Amazon, Temu & Shein dominance

Higher delivery costs and tougher expectations are squeezing Australian retailers as Amazon, Temu and Shein expand their grip on eCommerce.

By Mara Sugue • 4 min read • Last month

Stories from Other Regions

Customer retention stories

Platform migration is inevitable, but the right supplier makes it an opportunity
Digital Transformation

Platform migration is inevitable, but the right supplier makes it an opportunity

Smooth migrations can help partners keep customers, protect margins and turn ageing communications platforms into growth opportunities.

By Greg Price • 6 min read • Today
Loyalty schemes become key retail draw, study finds
Customer Experience

Loyalty schemes become key retail draw, study finds

A new survey suggests shoppers are increasingly willing to trade personal data for discounts, pushing loyalty programmes to the centre of retail strategy.

By Sofiah Nichole Salivio • 4 min read • Last week
UK health users quit products when benefits are unclear
Personalisation

UK health users quit products when benefits are unclear

More than half of digitally active UK health shoppers have quit products because they saw no tangible results, research from Pomegranate found.

By Mara Sugue • 4 min read • Last week
Record UK motor insurance shopping as premiums rise
Electric vehicles

Record UK motor insurance shopping as premiums rise

Rising premiums are driving more motorists to compare quotes, but most still renewed with the same insurer in the first half of 2026.

By Sofiah Nichole Salivio • 3 min read • Last week
Emerchantpay reports 25.7% rise in Q3 processing volume
Fintech

Emerchantpay reports 25.7% rise in Q3 processing volume

New merchant wins and deeper existing accounts lifted the payments group's third-quarter activity as merchants sought more scalable payment systems.

By Karen Joy Bacudo • 3 min read • Last month
Canadian small business owners turn to personal credit
Small Business

Canadian small business owners turn to personal credit

One in four owners are putting homes and savings at risk as tight cash flow pushes them to back their firms with personal credit.

By Karen Joy Bacudo • 5 min read • Last month
Accenture buys Sagacity to boost customer intelligence
Data Analytics

Accenture buys Sagacity to boost customer intelligence

The deal adds more than 140 specialists as Accenture tries to turn customer data and AI tools into measurable gains in retention and revenue.

By Sean Mitchell • 3 min read • Last month
UK retailers miss key loyalty drivers, study finds
Customer Experience

UK retailers miss key loyalty drivers, study finds

Shoppers are more likely to stay loyal when orders arrive quickly and returns are easy, but many retailers are backing less valued initiatives instead.

By Mara Sugue • 4 min read • Last month