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Customer service stories

Salesforce adds AI agents to small business suites
Customer Relationship Management

Salesforce adds AI agents to small business suites

Salesforce bakes Agentforce AI agents into SME CRM suites, promising faster sales, service and marketing work from a single platform.

By Mark Tarre • 4 min read • Tue, 24th Mar 2026
P&N Group unifies bank service with Genesys, Salesforce
Customer Relationship Management

P&N Group unifies bank service with Genesys, Salesforce

Australia's P&N Group has adopted Genesys-Salesforce CX Cloud to unify P&N Bank and BCU Bank contact centres and cut admin for staff.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 24th Mar 2026
Compare Club widens health insurance panel to 10 funds
Fintech

Compare Club widens health insurance panel to 10 funds

Compare Club adds HBF, HIF and see-u to its panel, lifting coverage to about 67% of Australia's private health insurance market.

By Karen Joy Bacudo • 3 min read • Mon, 23rd Mar 2026

Global Stories

Customer service stories

Gamma urges staged AI rollouts to cut CX transformation risk
Customer Relationship Management

Gamma urges staged AI rollouts to cut CX transformation risk

Gamma urges firms to phase AI customer experience rollouts, boosting governance and testing to cut disruption and data quality risks.

By Sofiah Nichole Salivio • 5 min read • Wed, 25th Mar 2026
Klaviyo unveils AI Composer for marketing campaigns
Digital Transformation

Klaviyo unveils AI Composer for marketing campaigns

Klaviyo has launched Composer, an AI tool that drafts data-driven marketing campaigns from plain-language prompts, now in private beta.

By Mark Tarre • 4 min read • Wed, 25th Mar 2026
Galtea raises USD $3.2m to test AI agents reliably
Software-as-a-Service

Galtea raises USD $3.2m to test AI agents reliably

Barcelona startup Galtea raises USD $3.2 million to scale its AI agent testing platform and launch a self-service product for developers.

By Karen Joy Bacudo • 4 min read • Wed, 25th Mar 2026
Zoom showcases AI tools for APAC SMBs in daily work
Unified Communications

Zoom showcases AI tools for APAC SMBs in daily work

Zoom says APAC small firms are moving AI from pilots to daily workflows, boosting productivity while trying to avoid new complexity.

By Mark Tarre • 5 min read • Wed, 25th Mar 2026
Rimini Street wins three Stevie Awards for support
Digital Transformation

Rimini Street wins three Stevie Awards for support

Rimini Street clinches triple Stevie Awards for AI-powered support and stellar service, as judges hail GBP £10B client savings impact.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 25th Mar 2026
monday.com launches AI agent marketplace for enterprises
Hyperscale

monday.com launches AI agent marketplace for enterprises

monday.com unveils Agentalent.ai, a marketplace where enterprises can recruit vetted AI agents for defined roles across their operations.

By Sean Mitchell • 4 min read • Tue, 24th Mar 2026
With NetSuite Next, NetSuite seeks title of the top AI cloud ERP
DevOps

With NetSuite Next, NetSuite seeks title of the top AI cloud ERP

NetSuite unveils NetSuite Next AI assistant and tools in ANZ push, staking claim to the emerging #1 AI cloud ERP crown.

By Sholto Macpherson • 5 min read • Tue, 24th Mar 2026

Stories from Other Regions

Customer service stories

Rugs Direct launches WhatsApp returns service in UK
Digital Transformation

Rugs Direct launches WhatsApp returns service in UK

Rugs Direct and stampfree.ai unveil WhatsApp returns in UK retail pilot, as research shows shoppers want messaging apps for post-purchase tasks.

By Sean Mitchell • 4 min read • Thu, 26th Mar 2026
Argenbright Security picks Totalmobile for UK workforce
Digital Transformation

Argenbright Security picks Totalmobile for UK workforce

Argenbright Security turns to Totalmobile software to sharpen real-time scheduling, staffing control and compliance across its UK security operations.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 26th Mar 2026
CI&T partners Valleys to Coast on housing system overhaul
Digital Transformation

CI&T partners Valleys to Coast on housing system overhaul

CI&T helps Valleys to Coast link housing and repairs systems, speeding void property turnaround and improving service for 18,000 South Wales residents.

By Sean Mitchell • 3 min read • Thu, 26th Mar 2026
Docplanner rolls out AI voice booking agent with Twilio
Unified Communications

Docplanner rolls out AI voice booking agent with Twilio

Docplanner's AI voice agent, built on Twilio tech, has doubled doctor bookings and onboarded 1,300 clinicians in just three days.

By Catherine Knowles • 4 min read • Wed, 25th Mar 2026
SAP finds UK brands overestimate customer experience
Customer Relationship Management

SAP finds UK brands overestimate customer experience

SAP warns UK brands drastically overrate their customer experience as consumers report disjointed, impersonal service despite AI investment.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Mar 2026
iD Mobile app tops 2 million users as self-service grows
Digital Transformation

iD Mobile app tops 2 million users as self-service grows

iD Mobile's self-service app has surged past two million registered users as more of its 2.5 million subscribers switch to digital support.

By Kaleah Salmon • 3 min read • Tue, 24th Mar 2026
Only 3% of European shippers still avoid AI in logistics
Digital Transformation

Only 3% of European shippers still avoid AI in logistics

AI now underpins day-to-day transport planning for most European shippers, with just 3% yet to deploy it, Descartes survey finds.

By Sofiah Nichole Salivio • 4 min read • Sat, 21st Mar 2026