Global Customer Success stories
Glean and Gainsight add customer health, risk and sentiment signals to Work AI, giving teams a shared account view inside existing workflows.
Bitdefender taps Frank Koelmel to steer global revenue strategy as the cybersecurity vendor seeks faster growth amid rising threats and compliance demands.
Pax8 expands a referral tie-up with NinjaOne across North America, EMEA and APAC to steer MSPs towards unified IT operations tools.
Leaders in enterprise and public sector bodies are using AI-enabled frameworks to modernise legacy applications with less risk and stronger business value.
xReality Group's US defence push lifts annual recurring revenue 67% to GBP £5.6 million as quarterly cashflow turns positive at GBP £1.3 million.
Forrester urges B2B firms to rethink marketing, sales and metrics as AI agents reshape how buyers search, compare and choose suppliers.
Brivo opens London office as it targets Britain's ageing security systems with AI tools, local support and a broader UK and Ireland push.
Aviato Consulting wins Google Cloud's ANZ Partner of the Year award after rapid growth, a major migration push and rising AI specialisation.
Tines ramps up Australia presence with APAC hub and customer-facing hires as local firms and IT teams drive broader AI automation adoption.
Spinnaker Support appoints Pete Castello as Chief Revenue Officer and Belle Smith as Vice President of Global Marketing amid growing demand.
Embridge expands Unit4 ties with new training role across the UK and other English-speaking markets, boosting support after software rollouts.
CaptivateIQ survey finds 91% of firms changed incentive strategy in the past year as AI, budget pressure and wider plan use speed up redesigns.
Vehere names Somnath Banerjee Director of Customer Support and Professional Services as it seeks to boost delivery for enterprise security clients.
Abnormal AI hires three senior executives as attacks on secure email gateways jump 97%, sharpening demand for stronger AI-driven defences.
Sage buys Doyen AI to cut finance software migration from weeks to days, as the group pushes deeper into AI-led onboarding tools.
MongoDB to expand Irish operations with EUR €74m investment, 200 new roles and a second site in Cork as it ramps up AI work.
Maestra says brands are ditching fragmented marketing stacks as quarterly new ARR more than doubled plan, with inbound sales topping half of new business.
POWWR appoints Martin Eade as Chief Operating Officer to oversee operations, with Customer Success and Broker & Compliance now under one executive.
Webtrends Optimize taps Samantha Bessant to lead customer success as British software firm scales client operations after record growth.
CloudClevr eyes fresh UK deals after completing integration, as strengthened recurring revenue and a new leadership push set up FY27 expansion.
