IT Brief Australia - Technology news for CIOs & IT decision-makers

Don Schuerman stories

Don Schuerman's stories delve into the evolving landscape of digital transformation, IT leadership, and the increasing integration of artificial intelligence in business. Exploring how organizations navigate communication challenges, technological disruptions, and customer relationship management, his work highlights key trends and research findings that shape modern enterprises.

Through insights on generative AI advancements, cloud-based AI integrations, and the strategic shifts within IT functions, readers can gain a deeper understanding of how technology innovations influence operational efficiency and customer engagement. Following these narratives provides valuable perspectives on the future of business technology and the practical implications of adopting new AI-driven tools and strategies.

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AI adoption grows despite challenges in Australian businesses

Thu, 13th Jun 2024
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A new report by Pegasystems reveals that 96% of Australian businesses are adopting AI, yet only a mere 4% feel adequately prepared for its seamless integration.
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Pegasystems expands Pega GenAI with AWS & Google Cloud models

Tue, 11th Jun 2024
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Pegasystems announces the expansion of its Pega GenAI capabilities, integrating AWS and Google Cloud's AI models, set to be available in mid-2024.
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Generative AI driving surge in business AI adoption, study finds

Tue, 11th Jun 2024
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Pegasystems reveals new research showing creative generative AI is driving the adoption of analytical AI decisioning tools among global enterprises.
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Forrester names Pega a Leader in CRM Solutions 2022 report

Tue, 2nd Aug 2022
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Forrester Research has named Pega a Leader among 11 competitors in The Forrester Wave: Core CRM Solutions, Q3 2022 report.
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Pegasystems investigates where IT functions will be 5 years from now

Thu, 18th Nov 2021
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Global IT functions face radical transformation over next 5 years, says Pegasystems research, as IT leaders lack confidence in their own departments.
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Businesses investing in DX more than ever thanks to COVID-19

Tue, 23rd Jun 2020
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Half of Australian organisations lost customers due to communication failings during COVID-19, says research by Pegasystems.