Empathy stories
Youi survey finds retail leads customer service complaints as Australians prize human help, with poor experiences costing time, wellbeing and loyalty.
Amid shrinking newsrooms and polarised platforms, women are turning to collaborative communications as a survival strategy for change.
Diverse teams are reshaping the payments industry, turning personal insight into the hidden infrastructure behind global growth.
As digital marketing leans on empathy and nuance, women shoulder unseen emotional labour that powers brands but rarely gets its due.
Law firms are turning to AI to cut drudge work, raising urgent questions about how to protect mentorship, ethics and future leaders.
Amid rising AI and automation in contact centres, new research finds leadership, empathy and agent support now outmuscle technology alone.
As AI reshapes marketing, leaders say careers will depend less on tactics and more on systems thinking, judgement and commercial clarity.
Scrum.org debuts a five-hour self-paced course to help Scrum Teams build trust and collaborate more effectively with stakeholders.
In 2026, AI and automation face a shakeout as pilots give way to hard ROI demands, exposing skills gaps and flawed processes at scale.
Microsoft to train another 200,000 New Zealanders in AI and digital skills by 2028 as demand surges and businesses chase productivity gains.
Zurich expands its UK protection offering with free bereavement support and digital will-writing tools for more than three million customers.
ServiceNow research finds customers want faster, more empathetic support, but fragmented systems and mismatched AI priorities are frustrating service teams.
ServiceNow research says Irish customers lose 284 million hours a year to poor support, as fragmented systems and weak empathy blunt AI gains.
As the AI gold rush accelerates, a new call urges us to balance relentless innovation with rest, empathy and the power of community.
Security operations centres urgently need more women, whose empathy, calm and insight are crucial as tech-driven threats rapidly evolve.
From actuarial roots to claims leadership, one insurance executive calls for tech that serves empathy and urges women to build bold networks.
Women educators are quietly wielding green education as soft power, reshaping how the next generation learns, leads and lives sustainably.
A former M&A lawyer reveals how a leap into legal AI unlocked purpose, creativity and new paths for women leading change in tech.
As AI erodes entry-level tech roles, female leaders warn only intentional mentorship can keep women from being locked out of the future.
Empathy, not just agile tools, is emerging as the missing link between business strategy and tech delivery in digital transformation.
