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Employee Experience (EX) Stories - Page 20

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Employee Experience (EX) stories

Humanforce acquires LiveHire in USD $17.2M HR tech deal
Human Capital Management

Humanforce acquires LiveHire in USD $17.2M HR tech deal

Humanforce has acquired Australian HR tech firm LiveHire for USD $17.2 million, marking its fourth acquisition in two years to enhance workforce solutions.

By Sean Mitchell • 3 min read • Thu, 19th Dec 2024
Zendesk appoints Shashi Upadhyay as AI strategy leader
Data Analytics

Zendesk appoints Shashi Upadhyay as AI strategy leader

Zendesk has appointed Shashi Upadhyay as its new President of Product, Engineering, and AI, charged with driving growth in customer and employee services.

By Imee Dequito • 2 min read • Wed, 11th Dec 2024
Study reveals challenges & costs of virtual desktops
Human Capital Management

Study reveals challenges & costs of virtual desktops

New research reveals 31% of organisations face daily challenges with Virtual Desktop Infrastructure, highlighting crucial support needs amid cost pressures.

By Kaleah Salmon • 2 min read • Wed, 11th Dec 2024
TeamViewer acquires 1E for USD $720M enhancing DEX tools
Human Capital Management

TeamViewer acquires 1E for USD $720M enhancing DEX tools

TeamViewer has announced its largest acquisition to date, acquiring 1E for USD $720 million to enhance its digital employee experience solutions.

By Sean Mitchell • 3 min read • Tue, 10th Dec 2024
Is your HR system built to help you stay ahead of the regulatory curve?
Data Analytics

Is your HR system built to help you stay ahead of the regulatory curve?

As businesses adapt to evolving regulations, modern HR systems are transforming, with integrated platforms essential for compliance and operational efficiency.

By Simon Obee • 3 min read • Tue, 10th Dec 2024
Optus & NICE upgrade Great Southern Bank call centres
Unified Communications

Optus & NICE upgrade Great Southern Bank call centres

Optus and NICE have launched a new contact centre system at Great Southern Bank, cutting customer wait times to just 30 seconds for 80% of calls.

By Catherine Knowles • 3 min read • Thu, 5th Dec 2024
The next chapter for HR systems: 2025 and beyond
Human Capital Management

The next chapter for HR systems: 2025 and beyond

As HR leaders face the chaos of fragmented systems, 2025 promises a revolution with all-in-one Employment Operating Systems transforming the landscape.

By Ben Thompson • 4 min read • Wed, 4th Dec 2024
Freshworks appoints Srinivasan Raghavan as Chief Product Officer
Software-as-a-Service

Freshworks appoints Srinivasan Raghavan as Chief Product Officer

Freshworks has appointed Srinivasan Raghavan as Chief Product Officer to spearhead its product strategy, enhancing growth in AI and customer experience.

By Imee Dequito • 2 min read • Tue, 3rd Dec 2024
Gartner reveals top HR tech trends for 2024 including AI
Digital Transformation

Gartner reveals top HR tech trends for 2024 including AI

Gartner has unveiled the top three HR technology trends for 2024, highlighting AI tools, skills management, and virtual assistants as key innovations.

By Catherine Knowles • 3 min read • Wed, 27th Nov 2024
Zellis unveils AI payroll updates at London user summit
Human Capital Management

Zellis unveils AI payroll updates at London user summit

At its London summit, Zellis revealed major updates including the launch of its AI-driven HCM AIR, aimed at enhancing payroll efficiency and user experience.

By Melania Watson • 3 min read • Fri, 22nd Nov 2024
Alex Nemeth appointed country manager for Qualtrics ANZ
Hyperscale

Alex Nemeth appointed country manager for Qualtrics ANZ

Alex Nemeth has been appointed Country Manager for Qualtrics in Australia and New Zealand, aiming to boost customer and employee experiences.

By Imee Dequito • 2 min read • Thu, 21st Nov 2024
UK firms risk GBP £4.5bn losses due to poor service
Customer Experience

UK firms risk GBP £4.5bn losses due to poor service

UK businesses could face losses of up to GBP £4.5 billion during the holiday season due to inadequate customer service, new research by Qualtrics reveals.

By Sean Mitchell • 3 min read • Wed, 20th Nov 2024

Stories from Other Regions

Employee Experience (EX) stories

UK workers face end-of-year pressures, seek wellbeing boost
Human Capital Management

UK workers face end-of-year pressures, seek wellbeing boost

Workhuman's latest Human Workplace Index reveals UK employees face rising stress, with 37% feeling increased pressure as they approach 2024's end.

By Shannon Williams • 3 min read • Fri, 13th Dec 2024
UK firms urged to oversee rising AI tool use at work
Human Capital Management

UK firms urged to oversee rising AI tool use at work

A report reveals that 68% of UK employees regularly use AI tools, prompting businesses to enhance oversight and support for hybrid work environments.

By Catherine Knowles • 3 min read • Wed, 11th Dec 2024
Medallia joins G-Cloud 14 to enhance public sector services
Digital Transformation

Medallia joins G-Cloud 14 to enhance public sector services

Medallia has been named a supplier on the UK's G-Cloud 14 framework, offering cloud solutions to boost experience management for public sector agencies.

By Kaleah Salmon • 2 min read • Fri, 29th Nov 2024
UK employees lead Europe in AI workplace adoption
Human Capital Management

UK employees lead Europe in AI workplace adoption

UK employees lead Europe in workplace AI adoption, with 25% using AI daily and trust in the tools steadily rising.

By Melania Watson • 3 min read • Fri, 29th Nov 2024
Flip partners with Work Networks in post-Meta exit move
Digital Transformation

Flip partners with Work Networks in post-Meta exit move

Flip has formed partnerships with Work Networks in the UK and Tuxpas in Latin America to replace Meta's Workplace, enhancing communication for frontline employees.

By Sean Mitchell • 2 min read • Fri, 22nd Nov 2024
Salesforce event in Auckland highlights AI transformation
Customer Experience

Salesforce event in Auckland highlights AI transformation

The Salesforce Agentforce World Tour in Auckland attracted over 1,300 attendees, showcasing the impact of autonomous AI agents on New Zealand businesses.

By Catherine Knowles • 3 min read • Wed, 20th Nov 2024