Eric Helmer stories
Eric Helmer is a thoughtful author with a deep interest in the interplay between artificial intelligence and human expertise within the IT support services sector. He explores how the fusion of AI with human capabilities not only addresses the ever-evolving digital changes but also significantly enhances the customer experience. His writing delves into the critical role of AI in making human connections stronger rather than replacing them, advocating for a balanced approach to technological integration.
How IT leaders can fight back against vendor lock-in and regain control
Mon, 17th Mar 2025
Frustration is mounting among IT leaders as vendors tighten their grip on technology roadmaps, forcing costly upgrades and restrictive contracts.
Why third-party software support is the key to maximising your ERP investments
Wed, 30th Oct 2024
In a rapidly changing tech landscape, third-party software support is vital for CIOs to optimise ERP investments and address IT challenges effectively.
Exclusive: Rimini Street's CTO on AI, future of ERP systems
Fri, 2nd Aug 2024
Rimini Street’s CTO Eric Helmer has discussed how AI is reshaping ERP systems, addressing high vendor fees, and enhancing customer support.
Enhance the human connection in IT support services with AI
Thu, 9th May 2024
Harmonising AI with human expertise, IT support services are enhancing customer experience while meeting the challenges of a rapidly evolving digital landscape.