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Experience Design stories

The design decisions that move the needle most on Shopify conversion rates
Personalisation

The design decisions that move the needle most on Shopify conversion rates

Conversion gains on Shopify usually come from mobile-friendly product pages, faster checkout and site speed, not cosmetic redesigns.

By Mark Tarre • 6 min read • Wed, 19th Aug 2026

Global Stories

Experience Design stories

TrendLife targets AI challenges with family-focused Kaleida
Edge Computing

TrendLife targets AI challenges with family-focused Kaleida

Parents and teachers may get more oversight of children's AI use as TrendLife rolls out Kaleida with Learning Buddy to curb answer-only shortcuts.

By David Shilovsky • 6 min read • Last month
Ecommpay warns AI checkout could exclude vulnerable users
Fintech

Ecommpay warns AI checkout could exclude vulnerable users

More than half of consumers are vulnerable to some degree, raising fears that AI-led checkout could leave many unable to complete payments.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Stagwell expands Adobe tie-up for enterprise marketing
Software-as-a-Service

Stagwell expands Adobe tie-up for enterprise marketing

The expanded multi-year deal aims to help Adobe win and retain enterprise customers by pairing its software with Stagwell's marketing services.

By Joseph Gabriel Lagonsin • 3 min read • Last month
NIIT Learning wins 114 Brandon Hall awards with clients
eLearning

NIIT Learning wins 114 Brandon Hall awards with clients

The wins underline its growing influence in workplace learning, with 90 awards for NIIT Learning and 24 more for SweetRush.

By Sofiah Nichole Salivio • 4 min read • Mon, 24th Aug 2026
The Great Content Collapse is already here. Is your marketing team ready?
Customer Experience

The Great Content Collapse is already here. Is your marketing team ready?

Marketing teams face weaker trust and tougher discovery as AI-generated content floods channels and answer engines shape first impressions.

By Sam Hoare • 5 min read • Mon, 24th Aug 2026
NIIT Learning wins 114 Brandon Hall awards with clients
eLearning

NIIT Learning wins 114 Brandon Hall awards with clients

Client-backed learning programmes have won 114 Brandon Hall HCM Excellence Awards, including 24 for SweetRush since its January acquisition by NIIT Learning.

By Sofiah Nichole Salivio • 4 min read • Thu, 20th Aug 2026
For sensitive health categories, eCommerce can remove more than just the checkout queue
Customer Experience

For sensitive health categories, eCommerce can remove more than just the checkout queue

Discreet packaging, clearer product information and easier repeat ordering are helping buyers of continence products avoid embarrassment and confusion.

By Liz Anieto • 4 min read • Wed, 19th Aug 2026
DXC launches AI workplace service to cut support calls
AIOps

DXC launches AI workplace service to cut support calls

Early users have seen service desk calls fall by 60% as DXC's new workplace platform tries to fix IT issues before staff notice them.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 13th Aug 2026
SAP Concur warns of travel expense compliance risks
Software-as-a-Service

SAP Concur warns of travel expense compliance risks

Half of business travellers admit bending expense rules, as unapproved AI use and weak approvals add to finance teams' compliance worries.

By Karen Joy Bacudo • 4 min read • Wed, 5th Aug 2026

Stories from Other Regions

Experience Design stories

Beyond badge-scans: why tech events should be designed for trust
Software-as-a-Service

Beyond badge-scans: why tech events should be designed for trust

For enterprise tech buyers, in-person events now matter most as a way to reduce risk, build confidence and speed deals.

By Sophie Crosby • 5 min read • Last month
TCS opens AI creative engineering studio in London
Digital Transformation

TCS opens AI creative engineering studio in London

Clients will be able to co-design AI customer experiences in London as TCS expands its UK presence and targets 5,000 regional hires.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Simple but secure: solving blockchain's biggest UX challenge
Crypto

Simple but secure: solving blockchain's biggest UX challenge

Blockchain apps risk losing new users unless developers simplify approvals and signing while keeping private keys and transactions secure.

By Ibraheem Kabir • 5 min read • Sat, 29th Aug 2026
DXC launches AI-led workplace service for employees
Digital Transformation

DXC launches AI-led workplace service for employees

Employees could see fewer support tickets and more uptime as DXC's new service aims to cut workplace complexity without replacing existing systems.

By Sofiah Nichole Salivio • 4 min read • Fri, 28th Aug 2026
Leeds consultancy hires 16-year-old for QR code project
Smart Cities

Leeds consultancy hires 16-year-old for QR code project

A schoolboy has helped build a secure QR code device for a car park operator, after a Leeds consultancy gave him paid client work.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 19th Aug 2026
Scran launches cooking app for neurodivergent users
Software-as-a-Service

Scran launches cooking app for neurodivergent users

Designed to cut cognitive load in the kitchen, the app lets users turn scattered recipes into clearer, step-by-step instructions.

By Sofiah Nichole Salivio • 4 min read • Fri, 7th Aug 2026
Why trust should be the number one priority for AI customer experience
Digital Transformation

Why trust should be the number one priority for AI customer experience

Fewer than half of people globally trust AI, putting customer adoption and revenue at risk unless firms explain how systems make decisions.

By Martijn Gribnau • 5 min read • Wed, 5th Aug 2026