Generation Z Stories

Australian Stories

Generation Z stories

Payment failures put AUD $3.1 billion retail sales at risk

Shoppers walk away within minutes when card systems fail, with outages now threatening AUD $3.1 billion in annual retail and hospitality sales.

By Karen Joy Bacudo • 4 min read • Today

Fintech

Tokenisation is an infrastructure decision

Australia's wealth managers now face pressure to rebuild custody and distribution systems as tokenised assets move under the same law as other holdings.

By Dan Sleep • 5 min read • This month

Global Stories

Generation Z stories

Customer Experience

Gen Z trust AI more than friends for buying advice

AI recommendations are already lifting basket sizes and pushing shoppers towards pricier goods, especially among Gen Z consumers.

By Sean Mitchell • 4 min read • Last month

Digital Transformation

Zitcha launches Snapchat integration with Officeworks

The deal lets retailers target younger shoppers on Snapchat and tie ad spend to sales, as Officeworks tests offsite retail media.

By Mark Tarre • 4 min read • Last month

Stories from Other Regions

Generation Z stories

Fintech

ZYMIX launches UK social super app for Gen Z users

The app aims to cut the need for Gen Z users to juggle separate services, as UK adults now use 41 apps a month on average.

By Sofiah Nichole Salivio • 4 min read • Today

Fintech

Global Payments to add Interac Konek to Canada network

Canadian merchants will gain a lower-cost bank-based checkout option as Global Payments broadens payments choice across thousands of sites nationwide.

By Sofiah Nichole Salivio • 3 min read • Today

Digital Transformation

Canadians say technology speeds work but adds digital toil

Canadians are increasingly frustrated by notifications, app switching and information overload, even as three-quarters say technology speeds their work.

By Sofiah Nichole Salivio • 4 min read • Yesterday

Fintech

Creditspring partners college on student money lessons

Fewer than half of 18 to 24-year-olds understand APR or minimum repayments, prompting a new college programme on borrowing and budgeting.

By Karen Joy Bacudo • 4 min read • 2 days ago

Digital Transformation

US consumers want more flexible bill payment options

Financial pressure is pushing households to favour flexible due dates and hardship pauses, even as most still want a live agent for billing disputes.

By Karen Joy Bacudo • 4 min read • Last week

Fintech

US consumers demand flexible bill payments as strain grows

More than three in five bill payers want control over payment timing, as 59% lack enough savings to cover a USD $1,000 emergency.

By Karen Joy Bacudo • 4 min read • Last week

Fintech

Most shoppers in emerging markets reject global checkout

Local payment options and currency are now a make-or-break factor for online sales in seven emerging markets, dLocal's survey found.

By Karen Joy Bacudo • 4 min read • Last week

Data Protection

Gen Z shoppers embrace AI but switch brands over trust

Retailers risk losing Gen Z buyers quickly, as 43% have switched brands over AI use despite widespread adoption of recommendations.

By Joseph Gabriel Lagonsin • 4 min read • This month

Digital Transformation

Britons turn to AI for finance advice as much as parents

A survey of 2,000 adults suggests AI is overtaking friends and media as a source of money help, despite lingering doubts over accuracy.

By Karen Joy Bacudo • 4 min read • This month

Data Protection

Digital banking now drives customer loyalty, study finds

Many customers would switch providers for a better online service, as banks face pressure to make digital tools more personal and secure.

By Karen Joy Bacudo • 4 min read • This month

Digital Transformation

ZYMIX picks Mangopay for UK super app wallet launch

UK students could soon split tickets, taxis and shared costs inside one app as ZYMIX embeds Mangopay's wallet infrastructure from launch.

By Sofiah Nichole Salivio • 4 min read • Last month

Artificial Intelligence

Singapore marketers say trust beats ad spend for Gen Z

Trusted peer recommendations are increasingly outweighing ad budgets in Singapore B2B, potentially giving smaller firms a better shot at Gen Z buyers.

By Sean Mitchell • 4 min read • Last month

Digital Signage

iPhone owners more likely to play audio aloud in public

Public frustration with loud phone use is widespread, after a survey found iPhone owners are more likely than Android users to play audio aloud.

By Sofiah Nichole Salivio • 4 min read • This month

Artificial Intelligence

Gen Z workers prioritise global careers over US jobs

American employers are being judged harshly by young workers, with most Gen Z respondents saying overseas experience matters more than a US-only career.

By Joseph Gabriel Lagonsin • 4 min read • Last month