Genesys stories

As contact centres are relying on digital, remote-first operations, Verizon Business announced the addition of Genesys Cloud, as part of the company's global customer experience and contact centre offerings.>>

"Creating a flexible, digitally-enabled, and highly-engaged workforce could prove to be the most crucial element for future business continuity planning.">>

The company is experiencing a surge in Genesys Cloud platform adoption from businesses across the world. >>

“To launch on the Genesys AppFoundry is an important step for us to truly provide call centre professionals with the tools they need to ensure excellent customer service and experience.”>>

Cloud adoption in Australia and New Zealand (A/NZ) is soaring, with businesses in this region confident about their ability to achieve success despite recent hardships.>>

The multi-region study shows the pandemic as an extraordinary catalyst for the adoption of cloud, automation, and greater digital engagement.>>

The integration between the two companies aims to rectify the problem experienced by customers where their data does not move with them when they engage with organisations across several different functions. >>

Enables Genesys Engage customers to select private or public cloud, on-premises or hybrid deployments with Genesys Cloud or third-party providers.>>

The Genesys Awards celebrates eight companies from around the world for driving significant improvements in business results and delivering 'remarkable' customer experiences.>>

“By integrating our platform with Teams, employees can draw upon expertise from anywhere in the organisation so they can provide experiences tailored for every customer.”>>

Banks, government agencies and healthcare providers, in that order, are trusted the most by Aussies and Kiwis to keep customer personal data safe, according to a report from Genesys.>>

New research from Genesys finds the two neighbours value their data privacy more than other regions - but, as always, there are key differences of opinions too.>>

Empathy and personalisation are two key modes in which businesses can gain trust with and form better relationships with customers, according to a new Genesys survey. >>

The offering is designed to give organisations access to Genesys Cloud within 48 hours so they can provide mission critical support and enable remote teams at speed.>>

Genesys makes contact centre software free for 90 days and QPC offers free services to support implementation to help customers transition to remote.>>

The new partnership will put customers on a clear path to the cloud, says Genesys>>

Genesys has promoted its former Australia and New Zealand (A/NZ) vice president to the new role of senior vice president of Asia Pacific.>>

“Through Genesys Cloud, we’re delivering Experience as a Service to make it easier for organisations to foster customer trust and loyalty.">>

Australian and New Zealanders are happy to embrace a full range of self-serve and human customer service options, placing the highest premium on speed, knowledge, and accuracy of outcomes.>>

With the rapid global deployment of advanced technology, and specifically the growth in the ANZ region, technology leaders need to work with employers, employees and customers, to achieve the optimal balance in this largely uncharted ethical and regulatory territory, Genesys states.>>

Kiwi employees are the most secure in their roles when it comes to embracing artificial intelligence in the workplace, compared to all other countries surveyed including, Australia, USA, UK, Germany and Japan.  >>

45% of Australians and 49% of New Zealanders appreciated specific tools such as AI and bots, because they believe it enables them to focus on other things. >>

The rise in omnichannel communication will be a large contributor to this growth, says Fortune Business Insights.>>

Worldwide enterprise application software revenue totalled more than $193.6 billion in 2018, a 12.5% increase from 2017 revenue of $172.1 billion.>>