Digital Transformation / DX
Artificial Intelligence / AI
Internet of Things
NICE inContact infuses AI into contact centre offering
According to NICE inContact, the AI models are able to help guide agents at the point-of-service, boosting customer satisfaction in real time.
Gartner names NICE inContact a cloud contact centre Leader
The company was positioned highest for Ability to Execute in the Leaders quadrant of the Gartner 2020 Magic Quadrant for Contact Centre-as-a-Service.