Technology news for Australia's largest enterprises
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Interview: TAL Australia's journey to successful CRM
At Adobe Symposium last week, Techday chatted to TAL Australia’s head of customer relationship management, Mike Nixon.
IntegrationWorks transform FMG's rural insurance processes
New Zealand rural insurer Farmers Mutual Group (FMG) has upgraded its digital programme in an effort to provide improved customer services and to leverage business opportunities.
Why many insurance tech companies want to improve CX
New technology is helping to create improved products, according to a new Kiwi report.
Vero study: Women run larger SMBs; and they're more worried too
Women are more likely to run larger SMBs, but they’re also more worried, more stressed, and less likely to use an insurance broker for their business than male SMB owners.
Insurers struggling to keep pace with drone and e-bike tech
If you own an e-bike or a drone and expect them to be covered by your current home contents insurance policy, it might pay to check the fine print.
Cove trials insurance purchases via Facebook Messenger chatbot
Cove Insurance has claimed it's first to sell insurance via a chatbot currently in private beta mode, and the tech looks promising.
Insurtech a win-win for insurers and customers, expert says
“The insurance sector is also testing new technologies to better assess or manage their risks," comments InsurTech chair Jason Roberts.
ANZ and IBM developing blockchain solution for insurance industry
“As a ‘single source of truth’, it will provide greater visibility throughout the process, remove uncertainty and help make response times faster."
Lifebroker and Jade Software launch Facebook chatbot for life insurance quote comparisons
Alfred is currently live in-market following a three-month development period and customer pilot process.
System integrator Equisoft attains Oracle Insurance Policy specialisation
Equisoft is currently working with 20 insurers on Oracle Insurance Policy Administration integration projects.
Dimension Data helps insurance company upgrade data center
“Our previous network constantly suffered from severe downtime despite us spending a significant sum on maintenance costs."
Chubb includes cyber insurance as part of new SME offering for Australians
"Not only will it cover all the typical exposures small business owners face in their day-to-day operations but it will also cover emerging risks."
Health insurer nib trials AI customer service agent Frankie
Frankie will be able to provide instant responses to a variety of common enquiries to nib’s new product range including benefits available.
Business interruption - now a costly claims business for insurance companies
Business interruption is now being claimed by organisations as part of revenue lost due to natural disasters.
Delta Insurance takes tech & cyber liability insurance to South Island firms
the company has concentrated heavily on its cyber and tech liability offerings, which Samson says is a good fit for South Island tech companies.
Blockchain disruption: Insurance companies must smarten up to keep up
Car manufacturers that build sensors into their vehicles could identify damage resulting from a collision and trigger a claim payment.
TPB urges cybersecurity savviness for tax practitioners
Acting Chair Greg Lewis believes that practitioners should consider professional indemnity (PI) insurance cover to deal with first-party losses.
Chch tech company iViis helps to reinvigorate insurance process after Kaikoura quakes
A Christchurch-based tech company has been working with insurance companies to make life a lot easier for those affected by the Kaikoura quakes.
Should insurance cover cyber crime theft? Another Kiwi duped
New Zealand’s insurance industry doesn’t cover claims of theft via cyber crime – should it?
IAG launches hub in Singapore to drive InsurTech innovation
"The real opportunity is in combining our experience and knowledge with the fresh thinking of new partners in Singapore."
Flying a drone at work? Now there's insurance specially made for commercial UAVs
If you’re in charge of operating UAVs or drones for your employer (or your own business), drone insurance is about to get much simpler.
2017 will be a 'watershed year' for the insurance industry thanks to IoT
"All the Internet of Things in the world will not stop a hurricane, flood, or people just plain breaking things."
Equinix on data: Insuring a bright future
Many insurers have robust customer facing platforms and technology can help them to address their customer needs.
The future: How technology will disrupt the insurance sector
“Any organisation that is not a big data house now, or is unable to become one soon, is already a legacy company.”