Insurance Australia Group (IAG) Stories

Australian Stories

Insurance Australia Group (IAG) stories

Data centres eye AUD $21 billion of NSW & Victoria land

Rural farming districts in New South Wales and Victoria are emerging as data centre sites, raising concerns over food production and land use.

By Sofiah Nichole Salivio • 5 min read • Last week

Customer Experience

IAG backs Sonder to widen crisis support for customers

The insurer will use Sonder's round-the-clock mental health, medical and safety service to help customers during severe weather and major incidents.

By Sean Mitchell • 4 min read • Last week

Cybersecurity

National Missing Persons Hackathon unites 700 cyber experts

Australia's National Missing Persons Hackathon brings 700 participants together for a five-hour quest, solving six cold cases with cutting-edge cybersecurity techniques.

By Shannon Williams • 3 min read • Tue, 17th Sep 2024

Digital Transformation

Cloud spending in Australia to hit $22.4bn by 2026

Public cloud spending is set to reach $22.4 billion by 2026. PagerDuty and IAG offer key insights into enhancing IT operational resilience amid this cloud boom.

By Shannon Williams • 3 min read • Tue, 28th May 2024

Insurance Australia Group

IAG launches Cylo to boost cyber resilience for small businesses

IAG debuts Cylo, a cyber underwriting agency supported by CGU, to enhance cyber resilience for small Australian businesses with revenues up to AUD $10 million.

By Kaleah Salmon • 2 min read • Thu, 23rd May 2024

Partner Programmes

IAG launches hub in Singapore to drive InsurTech innovation

IAG to create InsureTech hub in Singapore, connecting the insurer to the city-state's innovation network and start-up community.

By Ashton Young • 2 min read • Mon, 20th Feb 2017

Global Stories

Insurance Australia Group (IAG) stories

Data Analytics

IAG cuts 15 websites to one platform in digital overhaul

Faster site updates and fewer errors should help IAG reach more customers, after it cut 15 websites to one platform and 4,500 pages.

By Mark Tarre • 5 min read • Last month

Disaster Recovery

IAG New Zealand shifts core claims platform to cloud

IAG New Zealand has moved its core Guidewire ClaimCentre system to Guidewire Cloud, aiming to boost claims resilience, scale and updates.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Mar 2026

Disaster Recovery

IAG taps Codafication's Crunchwork to streamline claims

IAG is rolling out Codafication's Crunchwork platform to unify property claims data, automate workflows and cut delays across suppliers.

By Karen Joy Bacudo • 4 min read • Fri, 30th Jan 2026

Data Analytics

IAG partners with Adobe to personalise insurance customer journeys

Insurance Australia Group teams up with Adobe to use AI for personalised, seamless customer experiences across its retail insurance brands.

By Melania Watson • 3 min read • Thu, 23rd Oct 2025

Unified Communications

NiCE honours EMEA & APAC firms for AI-driven CX excellence

NiCE celebrates EMEA and APAC firms for AI-driven customer experience excellence at its 2025 International CX Excellence Awards, spotlighting innovation and impact.

By Melania Watson • 3 min read • Fri, 4th Jul 2025

Data Science

Peter Marelas appointed as New Relic Field CTO for APJ

New Relic has named Peter Marelas as Field CTO for APJ, leveraging his 25 years of tech expertise to enhance customer engagement and promote observability solutions.

By Imee Dequito • 2 min read • Thu, 4th Jul 2024

Unified Communications

Medallia appoints Adam Maine as ANZ Country Manager

Medallia appoints new Country Manager for Australia and New Zealand to meet rising customer experience demand in the region using cloud-based technology.

By Sean Mitchell • 2 min read • Thu, 23rd Feb 2023

Unified Communications

Catchi goes silver on Oracle partner network

Catchi goes silver with Oracle as it seeks to drive digital transformation using Oracle's Marketing Cloud automation offerings.

By Heather Wright • 2 min read • Tue, 17th Jan 2017

Stories from Other Regions

Insurance Australia Group (IAG) stories

Data Analytics

Qrious retains ISO security certifications amid New Zealand's data concerns

Qrious upholds its ISO 27001 and 27701 certifications amidst increasing data privacy concerns in New Zealand's growing cloud computing industry.

By Sean Mitchell • 2 min read • Mon, 20th Nov 2023

AIG

Delta Insurance Group appoints Natasha Plesnik as senior underwriter

Insurance professional Natasha Plesnik appointed senior underwriter at Delta Insurance NZ, supporting all liability lines, boosting expansion programme.

By Zach Thompson • 1 min read • Fri, 20th May 2022