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IT service management (ITSM) stories

ManageEngine's AD360 expands with 100 new integrations
Security Information and Event Management

ManageEngine's AD360 expands with 100 new integrations

ManageEngine has unveiled over 100 new prebuilt integrations for its AD360 platform, aiming to streamline identity management for large enterprises.

By Sean Mitchell • 3 min read • Tue, 1st Apr 2025
Wavelink partners with N-able to offer data protection & security solutions
Data Protection

Wavelink partners with N-able to offer data protection & security solutions

Wavelink has partnered with N-able to enhance tech offerings in Australia, boosting data protection and security solutions in the region.

By Sean Mitchell • 3 min read • Thu, 6th Mar 2025

Global Stories

IT service management (ITSM) stories

Josys launches Josys AI to streamline SaaS governance tools
Physical Security

Josys launches Josys AI to streamline SaaS governance tools

Josys has unveiled Josys AI, an AI-driven suite to streamline SaaS management, enhancing security and reducing IT workload across organisations.

By Melania Watson • 3 min read • Fri, 16th May 2025
Sinch partners with OneReach.ai to boost global AI comms
Customer Relationship Management

Sinch partners with OneReach.ai to boost global AI comms

Sinch partners with OneReach.ai to launch AI-powered agentic experiences, enhancing global customer communication across messaging, voice, and email channels.

By Jed Nykolle Harme • 2 min read • Sat, 10th May 2025
Sinch & OneReach.ai partner to boost AI in communications
Unified Communications

Sinch & OneReach.ai partner to boost AI in communications

Sinch partners with OneReach.ai to integrate AI-driven communication tools, enhancing global customer engagement across multiple channels with advanced automation.

By Melvin Hipolito • 3 min read • Wed, 7th May 2025
Cloudhouse & ServiceNow join forces to boost IT governance
IT service management

Cloudhouse & ServiceNow join forces to boost IT governance

Cloudhouse partners with ServiceNow to boost IT governance via integrated Guardian platform, enhancing application compatibility and infrastructure visibility.

By Shannon Williams • 2 min read • Mon, 5th May 2025
Tray.ai launches ITSM Agent to automate IT support tasks
Software-as-a-Service

Tray.ai launches ITSM Agent to automate IT support tasks

Tray.ai launches an AI-powered ITSM Agent that automates routine IT support, cutting human tickets by 75%, boosting efficiency across major firms.

By Kaleah Salmon • 4 min read • Mon, 28th Apr 2025
Qualys launches Policy Audit to slash compliance audit costs
Digital Transformation

Qualys launches Policy Audit to slash compliance audit costs

Qualys unveils Policy Audit to boost compliance efficiency, cut costs, and reduce risks amid rising regulatory demands and system complexities.

By Melania Watson • 4 min read • Mon, 28th Apr 2025
ManageEngine expands AD360 with over 100 new integrations
Security Information and Event Management

ManageEngine expands AD360 with over 100 new integrations

ManageEngine has expanded its AD360 identity management platform by adding over 100 prebuilt integrations, enhancing businesses' identity governance capabilities.

By Kaleah Salmon • 3 min read • Tue, 15th Apr 2025
Riverbed expands AI observability platform with new features
Unified Communications

Riverbed expands AI observability platform with new features

Riverbed has unveiled an expansion of its AI observability platform, introducing new tools that promise to optimise IT operations and improve data insights.

By Sean Mitchell • 3 min read • Fri, 11th Apr 2025
SolarWinds to showcase AI solutions at GITEX 2025 events
Software-as-a-Service

SolarWinds to showcase AI solutions at GITEX 2025 events

SolarWinds is set to unveil its latest AI solutions at GITEX 2025, aiming to enhance efficiency and resilience in hybrid and multi-cloud IT environments.

By Sean Mitchell • 2 min read • Thu, 10th Apr 2025
N-able expands IT & cybersecurity offerings with new partners
Advanced Persistent Threat Protection

N-able expands IT & cybersecurity offerings with new partners

N-able has expanded its Technology Alliance Program with new integrations aimed at enhancing IT management and cybersecurity for partners amidst rising digital complexities.

By Catherine Knowles • 3 min read • Tue, 8th Apr 2025
N-able expands integrations to enhance cybersecurity suite
Advanced Persistent Threat Protection

N-able expands integrations to enhance cybersecurity suite

N-able has unveiled new integrations in its Technology Alliance Program, enhancing tools for partners to boost cybersecurity and operational efficiency.

By Kaleah Salmon • 3 min read • Tue, 8th Apr 2025
Freshworks partners with Unisys to expand ITSM solutions
Customer Experience

Freshworks partners with Unisys to expand ITSM solutions

Freshworks and Unisys have formed a global partnership to enhance IT service management solutions for mid-market clients, aiming for rapid expansion.

By Catherine Knowles • 3 min read • Fri, 28th Feb 2025
ManageEngine ServiceDesk Plus earns ITIL certification
Artificial Intelligence

ManageEngine ServiceDesk Plus earns ITIL certification

ManageEngine ServiceDesk Plus has secured ITIL certification for 14 IT service management practices, achieving Silver-tier status in PeopleCert's ATV programme.

By Melania Watson • 3 min read • Wed, 26th Feb 2025
SolarWinds honours top EMEA partners with 2025 awards
Digital Transformation

SolarWinds honours top EMEA partners with 2025 awards

SolarWinds has honoured its top EMEA partners with the 2025 Partner Awards, acknowledging those in the region driving innovation and growth.

By Melania Watson • 2 min read • Wed, 19th Feb 2025
SolarWinds forecasts AI evolution & upskilling by 2025
Partner Programmes

SolarWinds forecasts AI evolution & upskilling by 2025

SolarWinds has unveiled its 2025 tech forecasts, predicting a pivotal shift in AI adoption, emphasising workforce upskilling and enhanced IT observability.

By Shannon Williams • 3 min read • Thu, 13th Feb 2025
SolarWinds revamps Partner Programme for greater growth
Digital Transformation

SolarWinds revamps Partner Programme for greater growth

SolarWinds is set to launch an upgraded Partner Programme aimed at boosting profitability and partner capabilities, with new tiers and enhanced tools for success.

By Sean Mitchell • 2 min read • Fri, 7th Feb 2025