Mark Buckley stories
Mark Buckley writes about the intersection of technology and customer experience, focusing on how innovations and strategic leadership drive business growth and customer satisfaction.
Through his stories, readers can explore topics like partnerships between major technology providers, executive leadership changes, and the rising role of artificial intelligence in managing customer relationships and reducing churn.
Following his insights offers a chance to understand the dynamic landscape of customer experience solutions and the technologies shaping this sector.
AI seen as key to tackling customer churn in Australian firms
Fri, 24th May 2024
Australian businesses are increasingly concerned about customer churn, with 97% adopting AI to enhance customer experience, despite cybersecurity and cost worries.
Genesys to deliver full EPOS product portfolio
Thu, 5th Nov 2020
Customer experience provider Genesys has partnered with audio brand EPOS to offer the full EPOS product range to its customers.
Genesys promotes two senior executives in APAC
Tue, 21st Jan 2020
Genesys has promoted its former Australia and New Zealand (ANZ) vice president to the new role of senior vice president of Asia Pacific.