Digital Transformation / DX
Artificial Intelligence / AI
Internet of Things
BigCommerce makes first acquisition since going public
BigCommerce intends to leverage Feedonomics to expand the number of global marketplace and advertising channels for merchants.
BigCommerce jumps into open data integration with Google, Twilio & others
Jimmy Duvall believes that merchants own their data, so they should have the flexibility to use data solutions and tools that achieve the results they are looking for.
DataMesh tech cuts transaction costs with least cost routing
DataMesh sees $500 million per annum reduction in transaction fees for merchants when fully implemented.
NGINX raises US$43 Million to accelerate enterprise application modernisation
NGINX has raised US$43 million in Series C funding led by Goldman Sachs.
How businesses can prepare their contact centre for a bot/AI environment
Bots are becoming a new reality that is impacting the way businesses approach customer service
How speech analytics can improve outcomes in the contact centre
Taking a look at how speech analytics technologies can be used in the contact centre to improve customer service and B2C interactions.