NPS stories
Australian retailers face rising insolvencies and online giants; those failing to harness delivery data risk becoming 2026's biggest losers.
Women eyeing commercial leadership in mobility need vision, data, resilience and courage to thrive and drive lasting change at the top.
Australian midsize law firms double down on client care and incremental growth as AI use goes mainstream amid workload and talent strains.
Turkish Airlines extends Cover Genius pact to add tailored travel protection in Australia, Latin America, the US and EU across more booking channels.
Companies using AI for customer experience are cutting churn and lifting revenue, with Qualtrics saying richer feedback can triple insights.
The deal could speed enterprise AI rollouts by packaging agentic tools for sectors from banking to healthcare, while deepening staff training.
Poor digital adoption could cost a mid-sized enterprise USD $10.9 million a year, as staff struggle to use AI tools effectively.
It aims to help multi-site operators spot falling satisfaction faster by turning scattered feedback into cited answers and action plans.
Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.
OutSystems named a Leader in G2's Spring 2026 AI Agent Builders Grid, after earning top scores for ease of admin, trust and governance.
Circles partners with Airwallex to plug embedded banking into CirclesX, letting telcos launch financial services across more than 70 markets.
Circles.Life rolls out Zerofy Cashback Card in Singapore, touting instant, uncapped rewards on global spend via Airwallex and Visa.
OutSystems named G2 Spring 2026 Leader for AI Agent Builders as customers push agent-based software beyond pilots into production at scale.
Confluent says organisations must shift to governed data streaming, with AI agents making millisecond decisions at scale.
In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.
TMF reports GBP £32 million margin boost after deploying Enate's orchestration platform to streamline services and expand automation.
For multi-location service brands, the new tool links surveys, reviews and listings to help lift ratings, retain customers and cut costs.
Profitability in FY2025 caps a decade of expansion for the insurer, as adviser-led sales and wealth products helped drive growth in Singapore.
AoFrio posts record NZD $83.2 million revenue as EBITDA jumps 40%, but tariff headwinds leave sales short of guidance for the year.
CyberFOX secures nine-figure backing from Level Equity and Radian to scale MSP-focused security tools, AI projects and global expansion.
