Digital Transformation / DX
Artificial Intelligence / AI
Internet of Things
Omnichannel stories - Page 2
Zendesk rolls out Basic Voice, a phone support service for any business
“With the launch of Basic Voice, we are continuing to democratise phone support, making it possible for more companies to connect with customers."
Genesys omnichannel solution delivers big ROI, study shows
Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.
Three ways to meet consumer demand this year
"To remain competitive, businesses need to develop an understanding of end-to-end customer interactions and how to optimise the customer experience."
Contact centres have greater need for mobility and omnichannel solutions
Customer service is evolving, and products need to evolve to meet changing requirements, says John Cray, Enghouse Interactive, vice president product management.
Are you fooled by multi-channel?
Digital Engagement tools are already embedded in the majority of Businesses but have they focussed too heavily on self-service and only looking at half the picture?