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Technology news for Australia's largest enterprises

Omnichannel news stories - Page 2

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Digital Transformation
The new word that should replace ‘cloud’ in NetSuite’s vocab
We investigate the four trends that are playing in the ERP area right now.
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Digital Transformation
Cisco Services' revenues continue to expand
As Cisco transitions the business model, the savings from global headcount reductions will be invested to further expand software and services
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Omnichannel
JDA extends presence in ANZ with new Sydney office
"The move to a new office in Sydney represents a commitment by the business to continue to build on the success that our team has achieved.”
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Omnichannel
AppFoundry & DevFoundry accelerate customer experience for Genesys
Genesys says that together, AppFoundry and DevFoundry have enabled its customers to connect to a wider ecosystem of customer experience providers
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Customer experience
LogMeIn expands omni-channel customer engagement
LogMeIn recently announced a new release of BoldChat, its live chat and omni-channel customer engagement solution.
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Omnichannel
NetSuite addresses challenges of the modern world with latest offerings
“NetSuite has a long track record of supporting software companies throughout their evolution, from start-up, to fast-growth, to global enterprises."
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Contact Centre
Quality Connex wins exclusive ANZ distribution rights for Vocalcom
“This exclusive arrangement is recognition of the significant strategic growth that has been achieved and the customer success delivered by us."
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Omnichannel
Netsuite off to a strong start in 2016
“NetSuite’s fiscal year 2016 started strong with record first quarter results as we grew year-over-year revenue by more than 30%."
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Amazon Web Services / AWS
Interactive Intelligence named AWS Advanced Technology Partner
"Our PureCloud platform takes unique advantage of many other AWS offerings. For customers, this means a competitive advantage."
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VoIP / SIP
Zendesk rolls out Basic Voice, a phone support service for any business
“With the launch of Basic Voice, we are continuing to democratise phone support, making it possible for more companies to connect with customers."
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Omnichannel
Genesys omnichannel solution delivers big ROI, study shows
Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.
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Omnichannel
Three ways to meet consumer demand this year
"To remain competitive, businesses need to develop an understanding of end-to-end customer interactions and how to optimise the customer experience."
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Unified Communications
Contact centres have greater need for mobility and omnichannel solutions
Customer service is evolving, and products need to evolve to meet changing requirements, says John Cray, Enghouse Interactive, vice president product management.
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Omnichannel
Are you fooled by multi-channel?
Digital Engagement tools are already embedded in the majority of Businesses but have they focussed too heavily on self-service and only looking at half the picture?