Opinion stories
AI is easing administrative tasks in personal insurance advice, allowing advisers more time for human conversations during clients' toughest moments.
AI can help slash contact centre staff turnover in 2026 by boosting agent engagement, cutting routine tasks, and enhancing job satisfaction with smart tools.
Australia's travel industry eyes conversion APIs to boost ad targeting and campaign returns amid rising demand and privacy-driven tracking changes.
Australia faces rising state-sponsored cyberattacks on critical infrastructure, prompting stricter government measures and a human-focused defence approach.
Finance leaders can enhance spend compliance by focusing audits on high-risk areas, using AI, automating checks, and applying data analytics for stronger controls.
Barracuda warns of a surge in advanced OAuth phishing attacks exploiting Microsoft 365 and other platforms to steal access tokens and bypass multifactor authentication.
Human-centred authentication, like phishing-resistant security keys, simplifies login and boosts cyber resilience by making secure behaviour easy and intuitive.
Trust, built through transparency, reliability and ease, is key for AI adoption in healthcare, enabling tools that truly support clinicians and patients alike.
Business leaders can build resilience amid economic uncertainty by modernising finance operations, improving cash flow, and leveraging technology to capture growth opportunities.
Malpa Games boosted cash reserves by USD $3M and increased user acquisition spend by 81% via a $20M credit facility from PvX Partners to fund growth.
Meta's smart glasses demo faltered not due to hardware but harsh Wi-Fi, exposing critical need for robust wireless at live tech events.
BFCM 2025 demands tech-savvy strategies; brands using AI, personalisation, and data-driven insights will outperform those relying on broad discounts.
Contact centres in Australia and New Zealand embrace AI for efficiency but face challenges in rebuilding trust and support for human agents amid rising job anxieties.
Australian firms tackle the surge of unstructured data-up to 90% of enterprise info-using policy-driven automation to boost control and compliance.
Retailers must embrace technology and end-to-end planning to meet soaring consumer demands and excel in the 2025 peak shopping season.
Treat AI like an intern, not a partner: start with small tasks, verify accuracy, and only promote its role once reliability is proven to manage risk effectively.
AI boosts efficiency in professional services, but human expertise and trust remain crucial, driving a new value and pricing model in law and finance.
The US manufacturing slowdown reflects structural shifts and post-boom normalisation, with rising AI investment reshaping the sector amid tariff pressures.
Canadian brands focus on authentic storytelling and earned media to build lasting visibility amid tariffs and rising costs. Short-term campaigns no longer suffice.
Modern cloud-based LIMS streamline complex diagnostic workflows, cutting Next Generation Sequencing labs' turnaround times without compromising accuracy or safety.
