Partnerships Stories

Australian Stories

Partnerships stories

CommBank rolls out Microsoft-built customer service AI

The bank says the platform is already resolving more enquiries end to end, as it replaces legacy systems across 2 million monthly conversations.

By Mark Tarre • 5 min read • Last week

Customer Experience

Optus trials Nokia automation to restore mobile coverage

Customers could regain service faster during outages, as Optus says the trial restored up to 50% of affected mobile connections.

By Sean Mitchell • 4 min read • Last week

Digital Transformation

Carro buys majority stake in CarPlace for Australia

The Singapore-founded group gains an immediate foothold in Australia as offshore buyers keep targeting dealership networks reshaped by digital retail.

By Mark Tarre • 3 min read • Last week

Global Stories

Partnerships stories

Digital Transformation

TCS expands ABB network deal with AI-led operations

The expanded multi-year deal will give ABB a single, centrally managed network as TCS takes over end-to-end operations across its global systems.

By Joseph Gabriel Lagonsin • 4 min read • Today

Cloud Security

CodeHunter names Stephen McCarney as Chief Strategy Officer

Amid rising AI-generated code risks, the hire is aimed at speeding CodeHunter's push into enterprise and government cybersecurity markets.

By Joseph Gabriel Lagonsin • 3 min read • Today

Genomics

Illumina appoints Susan Martin to lead ANZ operations

Rising demand for genomic medicine in Australia and New Zealand is prompting the company to step up local partnerships and market expansion.

By Sean Mitchell • 4 min read • Yesterday

Software-as-a-Service

Microsoft 365 Copilot to get GPT-5.6 default model

Microsoft 365 users may see stronger first drafts and faster analysis as OpenAI's latest model becomes the default Copilot engine.

By Mark Tarre • 3 min read • Yesterday

Software-as-a-Service

Relativity names Chris Brown President to expand remit

The move puts product, marketing and partnerships under one executive as Relativity intensifies its push to embed AI in legal workflows.

By Sofiah Nichole Salivio • 4 min read • Last week

Data Protection

Kore.ai & Atos UK&I launch sovereign AI for UK firms

Pressure from new AI rules is pushing UK firms in finance, healthcare and defence to demand systems that are secure, auditable and sovereign.

By Sean Mitchell • 4 min read • Last week

Digital Transformation

Vection wins Retelit certification for Algho AI platform

The certification opens Retelit's enterprise and public sector client base to Vection's Algho platform after live testing at an Italian data centre.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Software-as-a-Service

AI skills appear in 17% of GTM job ads, index finds

AI hiring is spreading unevenly across revenue teams, with senior roles and Sydney adverts most likely to mention the skill.

By Mark Tarre • 4 min read • Last week

Robotics

NCS expands Sunshine.AI with sector deals & hiring

Clients across Asia Pacific will get new AI agents, tools and sector partnerships as NCS doubles down on sovereign deployments and hiring.

By Mark Tarre • 4 min read • Last week

Digital Transformation

V2 AI opens Singapore hub to expand across Asia-Pacific

The expansion positions the consultancy to tap rising demand from banks, utilities and government buyers seeking governed AI deployments across APAC.

By Sean Mitchell • 3 min read • Last week

Stories from Other Regions

Partnerships stories

Robotics

QuikBot names Howie Lau as Board Adviser for strategy

The Singapore startup is seeking stronger public-sector and industry links as it pushes its autonomous delivery software into buildings and logistics.

By Sofiah Nichole Salivio • 5 min read • Today