Phil Robson stories
Phil Robson writes extensively about advancements in communication technology and customer experience solutions, with a particular focus on the integration of Microsoft Teams within contact centre environments. His insights shed light on how software developments are transforming the way businesses manage customer interactions.
By exploring Robson's stories, readers can understand the practical benefits of integrating contact centres with unified communication platforms such as Microsoft Teams. His work highlights strategies to enhance omni-channel routing, quality assurance, and overall customer experience, making his writing valuable for professionals interested in technology-driven customer service improvements.
How a NZ contact centre solution grew into a leading Microsoft Teams offering
Thu, 18th Mar 2021
NZ-based Zeacom's software has become Enghouse’s top-selling contact centre solution, with its Microsoft Teams contact centre offering at its heart.
Four ways to integrate the contact centre with Microsoft Teams and improve CX
Thu, 18th Mar 2021
Enghouse Interactive highlights the benefits of integrating contact centres with Microsoft Teams, including omni-channel routing and quality assurance.
Enghouse Interactive: Why Teams is a 'game changer' for the channel
Thu, 18th Mar 2021
The company knew that there would be interest amongst channel partners and end users, but it turned out to be much stronger than expected.