Technology news for Australia's largest enterprises
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Failing to act on feedback holding back Aussie companies
More than half of Australians said organisations acknowledged feedback but failed to act on it, having an adverse effect on loyalty, Qualtrics says.
18 Apr 2019
How businesses should approach designing a digital experience program
True product exclusivity has become rare, so customer experience is one remaining sustainable differentiator and a proven path to stronger competitive positioning.
04 Mar 2019
Employee experience key to stronger engagement & productivity
It’s an age-old question – what should businesses focus on to keep employees engaged and highly productive?
30 Jul 2018
Why analytics can drive a better employee experience
Because each experience is unique it is almost impossible to create one that reaches and engages everyone.
16 Jul 2018
Qualtrics partners with IBM to bolster XM platform
Through the partnership, IBM Kenexa World Norms benchmarks will be running on the Qualtrics XM Platform.
17 May 2018
Qualtrics continues rapid growth across APAC
Qualtrics has opened a further six offices in the region.
27 Mar 2018
5 major CX trends to expect this year - Qualtrics
Customer experience can make or break a customers loyalty to a brand, which is why Qualtrics has released their 5 expected trends for CX this year.
19 Mar 2018
Qualtrics launches new partner network to help MSPs expand
Qualtrics has announced its intentions to expand its global ecosystem of partners with a number of partners already onboard.
10 Mar 2018
Focus on employee training to keep data center operations costs in check
“Companies need to try harder at giving millennials a valuable reason to stay, which should go way beyond free food — it’s about upward mobility."
09 Feb 2018
How businesses can address low engagement levels in millennial employees
Millennials can provide fresh ideas and deliver significant value, so organisations must present opportunities to learn and grow where possible.
04 Dec 2017
Get it right the first time: Customers want better, faster response to feedback
Qualtrics recently surveyed 1,100 respondents from Australia, New Zealand, Hong Kong and Singapore to explore key customer experience trends.
01 Aug 2017
Qualtrics step up their automated CX solutions game with Qualtrics iQ
The company says this is the first step in eliminating the need for customer experience analysts and data scientists.
31 Jul 2017
Qualtrics appoints former SAP EVP to accelerate expansion
Qualtrics recently announced the appointment of John Torrey as head of corporate strategy, corporate development and business development.
15 Jul 2017
Qualtrics launches new tools to help companies create quality CX programs
"True customer centricity is not a project - it's a culture and a way of doing business."
27 Jun 2017
Misunderstanding millennials: why businesses need to understand what drives this lucrative market
Research by Qualtrics and Accel has found that this demographic may be the most misunderstood generation.
30 May 2017
Qualtrics: Why customer experience management matters
Employees drive experience: Many organisations forget about the impact employee engagement has on the customer experience.
01 May 2017
Qualtrics: Amp up experience management & retain customers
Today you must craft your product and pricing long before your customers experience it and if your market is changing, you can’t be the last to know.
26 Apr 2017
Act fast and make it easy: Getting the most out of feedback for travel organisations
A significant proportion of holidaymakers in Australia and New Zealand believe their feedback never reaches anyone who can make a difference.
20 Apr 2017
Qualtrics attributes rapid growth in JAPAC to market demand
Qualtrics has more than tripled its customer base to over 500 customers and grown to 75 employees.
05 Dec 2016
How do millennials perceive women in leadership?
It's interesting to see that men who say both sexes aren’t equally effective leaders are more than 3x more likely to say men make the better leaders.
10 Nov 2016
The six steps to discovering the X factors in the employee experience
Collecting feedback from employees at every stage of their interaction with the business can show the employee experience.
20 Oct 2016
How to get your execs and staff to embrace customer-centric cultures
Customer-centric cultures are the key to competitive advantage, revenue and great experiences, that's what Qualtrics has found.
29 Aug 2016
The key to success for financial services organisations
“The best place to start is with a real-time employee engagement platform so that action plans are developed and delivered,"
17 Aug 2016
Six tips for developing successful voice of customer programs
"The best practice is for marketers to take control of their VoC programs to drive a customer-driven organisational culture."
15 Aug 2016