Retail stories
Amperity warns identity gaps and flat budgets mean AI-led retail personalisation remains generic, missing high-intent moments for shoppers.
3DiVi charts a six-stage global face recognition lifecycle to 2026, showing regions split by regulation pace, infrastructure and politics.
Island launches a secure AI-ready enterprise browser in Australia and New Zealand as CIOs boost AI spend but fret over data governance.
8x8 rolls out Engage globally, arming frontline and specialist teams with contact centre-grade tools to unify customer experience.
IDC warns memory shortages and supply constraints will drive a steeper 2026 fall in PC and tablet shipments, even as market value rises.
New Relic will open its first Japan data centre in Tokyo in July 2026, targeting local data residency, latency and governance demands.
Blue Yonder expands agentic AI and mobile apps across supply chains, embedding role-based agents from planning to customer service.
ControlPlane launches enterprise support for OpenBao as IBM's USD $6.4 billion HashiCorp deal drives demand for open source Vault alternatives.
SeeBiz launches a social B2B wholesale marketplace, blending product catalogues, ordering tools and feed-based networking for trade users.
RingCentral debuts AIR Pro voice-first AI agents with no-code tools, aiming to move enterprises beyond basic IVR to scalable automation.
Data specialist Melissa debuts a podcast probing how flawed customer and identity data fuels risk, fraud and compliance headaches.
Nvidia survey finds AI now widely embedded in operations, driving revenue gains, cost cuts and fresh spend as firms move beyond pilots.
Quiq names Jen Grant chief marketing officer to steer strategy as enterprises move AI agents from pilots to large-scale customer use.
Altimetrik appoints Dhirendra Nath as Chief HR Officer to steer people strategy and culture integration after its merger with SLK.
Co-op signs five-year VoCoVo deal to roll out upgraded S5 Pro headsets to 2,300 UK stores, boosting safety and service on the shop floor.
AI tops CX investment plans, but few brands yet deploy proactive, predictive tools across channels, leaving omnichannel ambitions stalled.
Payment outages are threatening Canadian retail and hospitality, with disruptions exposing merchants to an estimated USD $7.6 billion a year.
Homedics launches Bridge vibroacoustic cushion in UK, blending low-frequency sound and vibration for 20-minute daily wellbeing sessions.
Insurers race toward fully AI-run claims within two years, even as most fear biased outcomes and demand stronger oversight and transparency.
Epsilon launches UK tool linking digital retail media to in-store sales, promising a single view of online and offline campaign impact.
