Richard Lundgren stories

Richard Lundgren explores the evolving landscape of customer service through the lens of artificial intelligence's integration in contact centres across Australia and New Zealand. His recent work delves into how widespread AI adoption is reshaping customer experience strategies and operational models in this region.

By engaging with his stories, readers can gain insight into the balance between technological innovation and the enduring importance of human skills and trust within customer service. His analyses help illuminate the complex dynamics at play as industries navigate digital transformation.