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Salesforce buys Fin in USD $3.6bn AI customer service deal
Software-as-a-Service

Salesforce buys Fin in USD $3.6bn AI customer service deal

The purchase strengthens Salesforce's push into automated support as it seeks to widen Agentforce's reach and prove AI can cut service costs.

By Mark Tarre • 4 min read • 3 days ago
Reco launches Claude security integration for enterprises
Data Protection

Reco launches Claude security integration for enterprises

Security teams can now trace AI activity across employee and developer environments as Reco links Claude usage to permissions, keys and data paths.

By Mark Tarre • 4 min read • 3 days ago
Konecta launches Kolibri AI platform for customer ops
Software-as-a-Service

Konecta launches Kolibri AI platform for customer ops

The new system is meant to help firms move AI from pilot projects into live customer operations, with audit trails and human oversight built in.

By Sean Mitchell • 3 min read • 3 days ago
LevelFive launches with fixed-price AI software model
Digital Transformation

LevelFive launches with fixed-price AI software model

Mid-market buyers could get software in eight to 12 weeks as the Newcastle studio bets AI will make fixed-fee delivery viable.

By Sean Mitchell • 4 min read • 3 days ago
Sonatype names new chiefs as AI demand drives growth
Data Protection

Sonatype names new chiefs as AI demand drives growth

Rising demand for secure AI software development has prompted Sonatype to expand its leadership team and scale operations globally.

By Sofiah Nichole Salivio • 3 min read • Last week
Sweep launches AI agent for Salesforce & Snowflake
Software-as-a-Service

Sweep launches AI agent for Salesforce & Snowflake

Teams can now map downstream risks across Salesforce, Snowflake and Data 360 before making changes, cutting manual checks and compliance gaps.

By Sofiah Nichole Salivio • 4 min read • Last week
8x8 launches Pulse conversational intelligence for customers
Software-as-a-Service

8x8 launches Pulse conversational intelligence for customers

The early-access tool could help executives and account managers spot renewal risks and customer feedback hidden in calls, chats and emails.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Stories from Other Regions

Salesforce stories

WealthAi launches client file for wealth managers platform
Software-as-a-Service

WealthAi launches client file for wealth managers platform

Advisers could cut post-meeting admin from hours to minutes as a new AI workspace updates records across meetings, documents and portfolio feeds.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
Salesforce & Hero FinCorp cut loan processing time
Software-as-a-Service

Salesforce & Hero FinCorp cut loan processing time

Turnaround times for two-wheeler loans have fallen 72%, easing delays for dealers and first-time buyers across Hero FinCorp's network.

By Karen Joy Bacudo • 4 min read • 2 days ago
Adyen launches agentic commerce APIs for US merchants
Digital Transformation

Adyen launches agentic commerce APIs for US merchants

Enterprise merchants can now connect once to multiple AI shopping platforms, as Adyen's limited US rollout aims to cut repeated integration work.

By Karen Joy Bacudo • 4 min read • 3 days ago
Beyond attendance: How today's tech brands are rethinking event ROI
Customer Relationship Management

Beyond attendance: How today's tech brands are rethinking event ROI

Tech marketers are under pressure to prove events drive pipeline, as leaders now expect a clearer link to revenue than simple attendance counts.

By Loren Maisels • 3 min read • 4 days ago
UK councils drive Arcus Global growth amid reorganisation
Software-as-a-Service

UK councils drive Arcus Global growth amid reorganisation

Council reorganisation is speeding up demand for cloud systems as Arcus Global posts 26 per cent recurring revenue growth since 2022.

By Mark Tarre • 4 min read • 6 days ago
UK unveils GBP £1.1 billion AI hardware investment
Semiconductors

UK unveils GBP £1.1 billion AI hardware investment

The package will fund chips, a supercomputer and skills training, as ministers seek to build domestic AI capacity and speed workplace adoption.

By Sean Mitchell • 4 min read • Last week
Salesforce to train one million Indians in AI by 2030
Digital Transformation

Salesforce to train one million Indians in AI by 2030

The push reflects rising demand for AI jobs in India as Salesforce aims to widen access to training, internships and employer links.

By Joseph Gabriel Lagonsin • 4 min read • Last week
White House AI order draws fresh cybersecurity scrutiny
Data Protection

White House AI order draws fresh cybersecurity scrutiny

Voluntary model reviews may leave gaps as advanced AI systems move closer to critical infrastructure and enterprise data.

By Mark Tarre • 7 min read • Last week
Zaro.ai emerges with USD $5.1 million pre-seed round
Software-as-a-Service

Zaro.ai emerges with USD $5.1 million pre-seed round

The funding will help Zaro chase enterprise clients as it enters a crowded AI software market with a model-agnostic workspace.

By Sofiah Nichole Salivio • 4 min read • Last week
Enterprise teams trust AI more in build than release
DevOps

Enterprise teams trust AI more in build than release

Enterprise software teams are far more willing to use AI before production, with trust dropping from 82% at build to 58% at release.

By Sofiah Nichole Salivio • 4 min read • Last week