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Salesforce adds AI agents to small business suites
Customer Relationship Management

Salesforce adds AI agents to small business suites

Salesforce bakes Agentforce AI agents into SME CRM suites, promising faster sales, service and marketing work from a single platform.

By Mark Tarre • 4 min read • Tue, 24th Mar 2026
P&N Group unifies bank service with Genesys, Salesforce
Customer Relationship Management

P&N Group unifies bank service with Genesys, Salesforce

Australia's P&N Group has adopted Genesys-Salesforce CX Cloud to unify P&N Bank and BCU Bank contact centres and cut admin for staff.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 24th Mar 2026

Global Stories

Salesforce stories

Minor Hotels unveils global AI platform with Google
Unified Communications

Minor Hotels unveils global AI platform with Google

Minor Hotels teams up with Google, Salesforce, OneTrust and Deloitte on an AI-led data platform to sharpen guest service across 640 properties.

By Mark Tarre • 5 min read • Last month
Accordion buys A5 to deepen Salesforce consultancy
Customer Relationship Management

Accordion buys A5 to deepen Salesforce consultancy

Accordion snaps up A5 to widen Salesforce, data and AI services for private equity clients across North America, EMEA and India.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Flip appoints Amy McDonnell and Lee Nadler to C-suite roles
Digital Transformation

Flip appoints Amy McDonnell and Lee Nadler to C-suite roles

Flip names Amy McDonnell Chief Customer Officer and Lee Nadler Chief Marketing Officer as the voice AI firm accelerates growth after a USD $20 million Series A.

By Mark Tarre • 4 min read • Last month
Whatfix study warns AI adoption gap costs mid-sized firms
Software-as-a-Service

Whatfix study warns AI adoption gap costs mid-sized firms

Whatfix study says firms risk USD $10.9m a year from weak digital adoption as AI investment outpaces staff use of new tools.

By Kaleah Salmon • 4 min read • Last month
Salesforce adds Slackbot features to boost CRM work
Customer Relationship Management

Salesforce adds Slackbot features to boost CRM work

Salesforce expands Slackbot with meeting notes, voice input and CRM updates, pitching the tool as a conversational hub for workplace apps.

By Mark Tarre • 4 min read • Last month
Zapier & Rillet launch finance workflow integration
Customer Relationship Management

Zapier & Rillet launch finance workflow integration

Zapier and Rillet join forces to link ERP and 8,000 apps, aiming to cut finance teams' manual work in closes, approvals and reconciliations.

By Catherine Knowles • 3 min read • Thu, 26th Mar 2026
CrowdStrike launches Charlotte AI AgentWorks ecosystem
Hyperscale

CrowdStrike launches Charlotte AI AgentWorks ecosystem

CrowdStrike unveils Charlotte AI AgentWorks ecosystem with Accenture, AWS and OpenAI to let security teams build custom agents without code.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 26th Mar 2026
Nudge Security adds AI agent discovery for workplace risk
Data Protection

Nudge Security adds AI agent discovery for workplace risk

Nudge Security has launched AI agent discovery to help firms spot risky employee-built agents, tighten access and curb shadow AI sprawl.

By Shannon Williams • 3 min read • Thu, 26th Mar 2026
Anaplan launches AI planning tools & apps for business
Unified Communications

Anaplan launches AI planning tools & apps for business

Anaplan unveils AI-driven planning tools and 12 apps to speed scenario modelling and embed governed automation across core business functions.

By Sofiah Nichole Salivio • 4 min read • Thu, 26th Mar 2026
BeyondTrust warns of 467% rise in enterprise AI agents
Customer Relationship Management

BeyondTrust warns of 467% rise in enterprise AI agents

BeyondTrust warns a surge of unsupervised AI agents is creating a hidden “shadow workforce” with admin-level access inside enterprises.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 25th Mar 2026
Gainsight names new leadership team for growth push
Software-as-a-Service

Gainsight names new leadership team for growth push

Gainsight names new finance, go-to-market and Marketing Chiefs as it gears up for AI-driven growth in customer success software.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Mar 2026

Stories from Other Regions

Salesforce stories

Equinix opens first self-built Mumbai data centre MB3
DataCentre infrastructure

Equinix opens first self-built Mumbai data centre MB3

Equinix has opened its first self-built Mumbai data centre, MB3, adding AI-ready capacity as India's digital economy drives demand for interconnection.

By Mark Tarre • 5 min read • Last month
Genesis Energy completes four-month systems overhaul
DevOps

Genesis Energy completes four-month systems overhaul

Genesis Energy and Adaptiv deliver four-month overhaul of billing, service and finance systems, cutting complexity for 500,000 New Zealand customers.

By Joseph Gabriel Lagonsin • 3 min read • Last month
S-Docs adds CAC & PIV signatures for federal agencies
Software-as-a-Service

S-Docs adds CAC & PIV signatures for federal agencies

S-Docs has brought CAC and PIV identity checks into Salesforce signing workflows, aiming to cut paper-heavy delays for US federal agencies and contractors.

By Sean Mitchell • 3 min read • Fri, 27th Mar 2026
HG Insights launches AI platform for revenue growth
Data Analytics

HG Insights launches AI platform for revenue growth

HG Insights unveils Revenue Growth Intelligence platform and agent builder, unifying sales and marketing data with embedded AI copilots.

By Catherine Knowles • 4 min read • Thu, 26th Mar 2026