Service Assurance news stories
Qualtrics
Broken brand promises cost businesses customers in ANZ
New research by Qualtrics shows making sure the customer experience matches consumer expectations will be vital to retaining customers in 2022.
5G
VMware to acquire Dell EMC service assurance tech and team
VMware will provide service assurance for communications service providers as they roll out competitive new services on current and 5G networks.
Healthcare
IT service assurance could offer patients peace of mind
"The quality of the IT network directly affects patients’ quality of care and can dramatically impact their anxiety levels."