Service Assurance stories

Mercy Health has chosen Melbourne-based Data Agility to deliver 24/7 managed services for its clinical integration and digital systems.

Australian networking provider IPTel rolls out Highlight's observability platform to bolster managed services visibility and executive reporting.

NETSCOUT expands Omnis AI tools so telcos can turn noisy 5G network data into AI-ready streams for customer experience and operations.

Financial firms reap strong AIOps returns but poor data quality and fragmented tools are stalling the leap from pilots to scaled AI.

Expereo and Cato Networks join forces to offer multinational firms unified managed connectivity and cloud security via a single provider.

Highlight names Martin Saunders CEO as founder Richard Thomas becomes Chairman in leadership reshuffle to drive partner-led growth.

NETSCOUT upgrades 5G tools to give operators full Standalone slice visibility, aiming to protect SLAs and tap $67.5 billion market growth.

Telecoms pivot from chasing full autonomy to trusted, explainable AI that cuts outages and boosts resilience in critical networks by 2026.

Klearcom's AI-powered platform now automates United World Telecom's global number testing, boosting service reliability across 100+ countries and time zones.

Spirent unveils Landslide E20 OTA, an automated platform for real handset testing across 4G, 5G, and Wi-Fi in controlled lab settings.

StarHub unveils a strategic partnership with ServiceNow, integrating Enterprise Solutions with the Now Platform to revolutionise enterprise service management across industries.

CommScope unveils AI-driven RUCKUS Networks solutions for the hospitality sector, promising operational efficiency boosts, increased sustainability and enhanced brand loyalty.

ServiceNow and NVIDIA have teamed up to deliver GenAI-powered solutions designed to boost telecoms management.

Telstra plans to launch a 5G slicing product, dialling up customised network solutions with a unique proof-of-value mobility analytics engine.

CloudBolt appoints Pritesh Upadhyay, a seasoned tech executive, as the Chief Revenue Officer to oversee revenue-generating functions.

New research by Qualtrics shows making sure the customer experience matches consumer expectations will be vital to retaining customers in 2022.

VMware will provide service assurance for communications service providers as they roll out competitive new services on current and 5G networks.

Service assurance systems aim to enhance patient experience in healthcare organisations by monitoring and troubleshooting, says Amit Rao of NETSCOUT.

Chris O'Kane, BIZview business manager, guides resellers through the three phases of the journey for customers to reconciliation-as-a-service.

Local partner lead tasked with managing the company's partner ecosystem, as well as driving new business for the region.