Service management news stories
Micro Focus recognised as service management leader by Research in Action
Micro Focus' Hybrid Cloud Management X solution has been recognised as a global leader by Research in Action.
Ivanti adds greater automation capabilities to Enterprise Service Management portfolio
“The combination of Ivanti Enterprise Service Management with Ivanti Neurons augments service desk analysts with automation bots that detect and resolve issues and security vulnerabilities proactively, predictably, and autonomously."
Privileged Access Management / PAM
CyberArk releases new ‘just-in-time’ capabilities to help reduce risk
CyberArk has expanded its just-in-time capabilities across its access management portfolio to help organisations reduce risk and implement broader least privilege strategies.
Creating an attractive digital workplace for young talent
As the next-generation of workers come through, how can organisations ensure their IT environment is set to attract high performing employees?
Five reasons outsourced service desk demand is on the rise
The nature of business is changing, and so is the nature of technology support. With these tips in mind, IT Pros can have their cake and eat it too.
ITSM upgrades a necessity in the digital age
As the world moves into a digital age, the old methods of IT service management (ITSM) are out of date and ineffective, according to UXC Consulting.
Unisys: How service management tools boost productivity
"Service management is not a one-off project, it's something that needs to be part of the culture, and as a result the choice of tool is important."
ITIL: is it all that?
TIL is sometimes perceived and promoted in the context of risk and compliance, so let us consider where ITIL fits.