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Service management stories

Ultimo adds AI digital workers for maintenance teams
Manufacturing

Ultimo adds AI digital workers for maintenance teams

Industrial maintenance teams could save time on routine planning and safety tasks as Ultimo rolls out AI tools through Microsoft Teams.

By Mark Tarre • 4 min read • 2 days ago
Wipro expands ServiceNow tie-up on agentic AI workflows
Digital Transformation

Wipro expands ServiceNow tie-up on agentic AI workflows

The tie-up aims to cut manual handoffs and give enterprises clearer oversight of AI-driven tasks across IT, HR, procurement and security.

By Sofiah Nichole Salivio • 3 min read • 3 days ago
ServiceNow Australia revenue jumps 17% as losses narrow
Software-as-a-Service

ServiceNow Australia revenue jumps 17% as losses narrow

Rising subscription income lifted annual revenue 17% to AUD $819.8 million, even as the Australia business stayed in the red.

By Karen Joy Bacudo • 3 min read • 3 days ago
ManageEngine launches ITCON Australia & New Zealand 2026
Security Information and Event Management

ManageEngine launches ITCON Australia & New Zealand 2026

Attendance will be free as ITCON 2026 seeks to help firms tackle rising complexity, security gaps and brittle systems.

By Sean Mitchell • 3 min read • 3 days ago
LogicMonitor launches AI-led IT operations preview
Digital Transformation

LogicMonitor launches AI-led IT operations preview

Enterprise IT teams could cut alert noise and speed incident response as LogicMonitor tests AI-led workflows with selected customers.

By Sean Mitchell • 4 min read • Last week
N-able adds HaloPSA link to automate backup tickets
Data Protection

N-able adds HaloPSA link to automate backup tickets

Managed service providers could cut duplicate alerts and speed backup recovery, as incidents now flow automatically into HaloPSA tickets.

By Sean Mitchell • 3 min read • Last week
Conifers launches AI platform to unify SOC workflow
Cloud Security

Conifers launches AI platform to unify SOC workflow

Security teams could cut response times as the new platform links threat intelligence, hunting and remediation across existing tools.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Workday launches AI agents for IT support & travel
Digital Transformation

Workday launches AI agents for IT support & travel

Employees could see fewer helpdesk calls and expense reports as Workday rolls out agents that automate IT support and business travel tasks.

By Sofiah Nichole Salivio • 4 min read • Last month
Here launches location reasoning for AI spatial decisions
Data Protection

Here launches location reasoning for AI spatial decisions

Businesses using AI for routes and dispatch could cut errors and costs as HERE adds a dedicated layer for spatial computation.

By Sean Mitchell • 4 min read • Last month

Stories from Other Regions

Service management stories

Nebula Global Services appoints Scott Lynn as Director
Partner Programmes

Nebula Global Services appoints Scott Lynn as Director

Demand for consistent global IT support is driving Nebula Global Services to bolster senior leadership as it expands across 170 countries.

By Sofiah Nichole Salivio • 3 min read • 3 days ago
Motive expands UK platform with new AI fleet tools
Software-as-a-Service

Motive expands UK platform with new AI fleet tools

UK fleet managers could cut collisions and manual admin as Motive adds AI cameras, automation and driver rewards to one platform.

By Sean Mitchell • 6 min read • 3 days ago
North Ayrshire picks Totalmobile for care-at-home platform
Software-as-a-Service

North Ayrshire picks Totalmobile for care-at-home platform

More than 36,000 weekly home visits are set to be coordinated through one system as the partnership seeks to cut paperwork and improve oversight.

By Mark Tarre • 4 min read • 3 days ago
RECCo picks Raidiam & PayPoint for consent framework
Data Protection

RECCo picks Raidiam & PayPoint for consent framework

The framework aims to give households control over energy data as the sector builds a common consent system for flexible tariffs and services.

By Mark Tarre • 3 min read • Last week
Voice as a modern growth lever for MSPs
Unified Communications

Voice as a modern growth lever for MSPs

MSPs risk losing deals and margin unless they bundle Teams-aligned calling, as customers demand simpler vendors and tighter integration.

By Will Morey • 5 min read • Last week
UK Connect launches field engineer service for MSPs
Partner Programmes

UK Connect launches field engineer service for MSPs

MSPs facing costly field delays can now tap UK Connect's on-demand engineer network, with no minimum commitments or in-house hires required.

By Sean Mitchell • 4 min read • Last week
Atos launches AI workplace service for mid-size firms
Digital Transformation

Atos launches AI workplace service for mid-size firms

Mid-sized firms could cut support costs and shift more employee queries to automation under a new subscription model from Atos.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Inde Technology appoints Steve Hall as service lead
Customer Relationship Management

Inde Technology appoints Steve Hall as service lead

Demand for more accountable managed services is rising as New Zealand clients seek local support and stronger customer relationships.

By Mark Tarre • 3 min read • Last month
Keeper launches ServiceNow app for vault access workflows
Privileged Access Management

Keeper launches ServiceNow app for vault access workflows

Enterprise admins can now approve vault access and share credentials inside ServiceNow, reducing manual steps for security teams and auditors.

By Sean Mitchell • 3 min read • Last month