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Service Provider Stories

Australian Stories

Service Provider stories

MUFG wins ElectricSuper admin deal worth AUD $1.8bn
Contact Centre

MUFG wins ElectricSuper admin deal worth AUD $1.8bn

The transfer will shift core member services for about 3,300 ElectricSuper members as the fund moves to a new administrator this year.

By Mark Tarre • 4 min read • Last week
Why Australian SMEs can't afford to treat cybersecurity as an afterthought
Disaster Recovery

Why Australian SMEs can't afford to treat cybersecurity as an afterthought

Rising attack volumes are exposing under-resourced SMEs to downtime, lost contracts and regulatory risk unless security is built in now.

By Corp IT • 5 min read • Last week
Veracity names Bayfield as Chief Executive Officer
Digital Transformation

Veracity names Bayfield as Chief Executive Officer

The Brisbane IT services group is keeping its brand as it pushes deeper into not-for-profit work after Evergreen's acquisition and Lyra transition.

By Mark Tarre • 4 min read • Last week
Superloop adds Wi-Fi 7 mesh bundle to broadband plans
Gaming

Superloop adds Wi-Fi 7 mesh bundle to broadband plans

Broadband buyers may get better whole-home coverage as the free extra device is aimed at reducing dead spots in medium-sized houses.

By Joseph Gabriel Lagonsin • 5 min read • This month

Global Stories

Service Provider stories

Large firms prioritise storage scale & reliability in AI
Data centers

Large firms prioritise storage scale & reliability in AI

Most large firms are treating AI storage as a cost and reliability challenge, with 87% prioritising capacity growth and TCO control.

By Joseph Gabriel Lagonsin • 4 min read • Last week
First Focus acquires Optimus Systems in New Zealand
Data Protection

First Focus acquires Optimus Systems in New Zealand

Existing customers will keep their local teams as First Focus expands in New Zealand with a managed IT buyout adding cyber security and cloud services.

By Sean Mitchell • 4 min read • This month
Top Down Ventures closes USD $28 million founders fund
Software-as-a-Service

Top Down Ventures closes USD $28 million founders fund

Top Down Ventures closes oversubscribed USD $28 million fund backing AI-native software start-ups for managed service providers.

By Karen Joy Bacudo • 4 min read • This month
Confirmo names leaders as it expands in Europe & US
Fintech

Confirmo names leaders as it expands in Europe & US

Licences and local leadership will underpin growth as crypto payments provider Confirmo targets a narrower, regulated field in Europe and the US.

By Sofiah Nichole Salivio • 4 min read • This month
AI drives ransomware surge, experts urge faster defence
Malware

AI drives ransomware surge, experts urge faster defence

Experts say AI is accelerating ransomware attacks, shrinking the patching window and forcing organisations to overhaul defences and recovery plans.

By Sofiah Nichole Salivio • 6 min read • This month

Stories from Other Regions

Service Provider stories

ANS renews Azure Expert MSP status after independent audit
Private Cloud

ANS renews Azure Expert MSP status after independent audit

The renewal gives customers added assurance on large Azure estates as Microsoft keeps its most selective managed service badge for proven delivery.

By Mark Tarre • 3 min read • Yesterday
Gamma pitches cloud voice to MSPs to boost retention
Unified Communications

Gamma pitches cloud voice to MSPs to boost retention

MSPs could protect margins by bundling cloud voice, as Gamma says it can also reduce churn and block rivals from key accounts.

By Mark Tarre • 6 min read • 2 days ago
Inde Technology appoints Steve Hall as service lead
Customer Relationship Management

Inde Technology appoints Steve Hall as service lead

Demand for more accountable managed services is rising as New Zealand clients seek local support and stronger customer relationships.

By Mark Tarre • 3 min read • Last week
Gamma launches GCE in Singapore for APAC partner links
Network Infrastructure

Gamma launches GCE in Singapore for APAC partner links

Singapore's strict licensing and Singtel's dominance make Gamma's partner-led APAC plan a test of whether wholesale routes can open the market.

By Sofiah Nichole Salivio • 5 min read • Last week
Silks adds Credas ID checks to UK law firm compliance
Data Protection

Silks adds Credas ID checks to UK law firm compliance

Mid-market law firms can now cut onboarding delays as verified ID checks are fed straight into compliance records within Silks' platform.

By Sofiah Nichole Salivio • 4 min read • Last week
emerchantpay adds Visa Instalments for UK merchants
Buy Now Pay Later

emerchantpay adds Visa Instalments for UK merchants

UK merchants could see fewer abandoned baskets as emerchantpay adds card-linked instalments at checkout for eligible Visa shoppers.

By Karen Joy Bacudo • 4 min read • Last week
Control, agility, long-term value: The 4 non-negotiables for cloud communications
Unified Communications

Control, agility, long-term value: The 4 non-negotiables for cloud communications

Vendor lock-in can turn cloud voice upgrades into costly transformation programmes, raising service risk and limiting control over future changes.

By Sam Winterbotton • 5 min read • This month
Ishan Technologies picks Oracle for billing overhaul
Smart Cities

Ishan Technologies picks Oracle for billing overhaul

The overhaul should speed new service launches and improve billing accuracy as Ishan Technologies expands its digital infrastructure business.

By Sofiah Nichole Salivio • 3 min read • This month