Technology news for Australia's largest enterprises
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IBM expands partnership with ServiceNow to help businesses take advantage of AI
The partnership will help companies reduce operational risk and lower costs by applying AI to automate IT operations.
BlackBerry partners with ServiceNow for incident response management
BlackBerry has announced it has entered into a partnership with ServiceNow to integrate the BlackBerry AtHoc service within the Now platform for rapid crisis communications and IT service management.
DigiCert & ServiceNow team up to integrate certificate lifecycle management
DigiCert and ServiceNow are collaborating on a new way to bring certificate management within the ServiceNow platform.
ServiceNow extends Microsoft partnership with new Teams functionality
Powered by ServiceNow’s digital workflow platform, the Now Platform, the new capabilities are also said to improve agent productivity by enabling them to more effectively collaborate and complete key tasks in Microsoft Teams.
CrowdStrike integrates with ServiceNow program to bolster incident response
As part of the move, users can now integrate device data from the CrowdStrike Falcon platform into their incident response process, allowing for the improvement of both the security and IT operation outcomes.
Forrester analyses the top SaaS marketplace players
The ‘New Wave SaaS Marketplaces’ report analyses the top eight players and provides analyst insight on who is excelling, or trailing, in 10 criteria.
Forescout and ServiceNow advance tech partnership to protect critical infrastructure
Forescout and ServiceNow have announced they are advancing their partnership for enhanced operational technology (OT) and industrial IoT capabilities, with an aim of helping organisations to protect critical infrastructure from cyber threats.
CareAR integrates AR support solution with ServiceNow
CareAR is an augmented reality visual support platform that helps enterprises add AR capabilities to their service experience.
What’s new in the CRM CEC Magic Quadrant
Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.
F5 appoints new APAC channel exec
Edgar Dias has been named as Asia Pacific channel and partnerships regional vice president.
ServiceNow’s solutions for telecoms, finance and healthcare
New industry-specific solutions aim to provide digital solutions for organisations undergoing forced, rapid transformation.
ServiceNow updates programme, solutions for partners
A new marketplace for industry-specific solutions, app monetisation framework, customer success system, and an extended enrolment deadline.
Nutanix partners with ServiceNow to simplify IT operations during crisis
“As IT teams focus on delivering remote work solutions, they sometimes struggle to support the business more broadly because they are strapped for time and resources."
Adobe and ServiceNow team up to bolster customer experience
The integration connects workflows between Adobe Experience Platform and ServiceNow, improving personalization of customer experiences across all touchpoints, and brands can now deliver enhanced customer service capabilities.
Thycotic rolls out ServiceNow integration for privileged service accounts
The integration aims to resolve workflow approvals, which is a common bottleneck for IT teams that manage privileged service accounts.
People + Work Connect aims to bridge employment gap during tough times
People + Work Connect will bring together companies whose workforces are laid off due to COVID-19 with those in urgent need of workers.
Commvault adds AWS B&R among new capabilities
Also enhances Oracle and SQL database migration capabilities and adds integration with ServiceNow SaaS platform.
All the winners from Microsoft's 20/20 security awards
Security partners across 16 categories were recognised at the inaugural 20/20 partner awards.
CrowdStrike adds variety of new tools
New apps allow customers and partners to provide greater control over, and visibility into systems.
ServiceNow introduces new industry solutions strategy
The company announced an expansion to its partnerships with Deloitte and Accenture to address digital transformation challenges.
Unisys launches CloudForte for ServiceNow
The solution aims to accelerate the deployment and implementation of cloud-based digital transformation services.
New CFO for ServiceNow, CEO assumes role
"Gina is the right person to join me and our leadership team, help continue ServiceNow's remarkable momentum, and drive our next phase of shared growth and success with our customers."
Breaches on the rise despite increased security spend, survey finds
"This study shows the vulnerability gap that has been a growing pain point for CIOs and CISOs."
BitSight and ServiceNow announce integrations improving cyber risk management
Together, BitSight and ServiceNow provide organisations with prioritised visibility and automated workflows to manage cyber risk.