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ServiceNow news stories

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Digital Transformation
Genesys raises $580 million in funding at $21 billion valuation
Genesys has announced a $580 million round of funding to accelerate the company's leadership in the Experience as a Service market globally. 
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Remote Working
Zoom unveils a load of new updates and features
Zoom has unveiled a raft of new updates and features to its platform, including enhanced slide control, advanced polling, and attendance status.
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Cloud
ServiceNow and Twilio introduce new messaging service
ServiceNow has announced the ServiceNow Messaging Service to help organisations drive better service experiences from issue to resolution.
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Hybrid workforce
ServiceNow's new platform helps businesses facing hybrid work challenges
ServiceNow has announced its Now Platform Rome release, delivering hundreds of innovations to help organisations adapt to the hybrid work era.
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Cloud
Apptio extends ServiceNow integration, empowers smarter IT decision making
By combining best-in-class operational data from ServiceNow with IT cost modelling software from Apptio, technology leaders are now able to make smarter investment decisions more quickly, the company states.
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ServiceNow
Zscaler and ServiceNow integrations improve cloud data and threat control
"By sharing threat intelligence and leveraging context based access controls, Zscaler and ServiceNow can reduce business risk, simplify compliance and improve work from anywhere user experience.”
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Public Cloud
Oracle integrates ServiceNow into its cloud infrastructure
Oracle has announced the integration of ServiceNow into its Oracle Cloud Infrastructure.
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Customer experience
ServiceNow and Qualtrics partner to deliver next-gen customer experiences
"Our partnership with ServiceNow is the best of both worlds for our customers, who’ll be able to use data and insights to drive real-time action and deliver incredible experiences for the new way of work.”
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Artificial Intelligence
IBM expands partnership with ServiceNow to help businesses take advantage of AI
The partnership will help companies reduce operational risk and lower costs by applying AI to automate IT operations. 
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Cloud
BlackBerry partners with ServiceNow for incident response management
BlackBerry has announced it has entered into a partnership with ServiceNow to integrate the BlackBerry AtHoc service within the Now platform for rapid crisis communications and IT service management. 
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Cybersecurity
DigiCert & ServiceNow team up to integrate certificate lifecycle management
DigiCert and ServiceNow are collaborating on a new way to bring certificate management within the ServiceNow platform.
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Microsoft Teams
ServiceNow extends Microsoft partnership with new Teams functionality
Powered by ServiceNow’s digital workflow platform, the Now Platform, the new capabilities are also said to improve agent productivity by enabling them to more effectively collaborate and complete key tasks in Microsoft Teams.
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Partner Programme
CrowdStrike integrates with ServiceNow program to bolster incident response
As part of the move, users can now integrate device data from the CrowdStrike Falcon platform into their incident response process, allowing for the improvement of both the security and IT operation outcomes.
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Microsoft
Forrester analyses the top SaaS marketplace players
The ‘New Wave SaaS Marketplaces’ report analyses the top eight players and provides analyst insight on who is excelling, or trailing, in 10 criteria.
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Internet of Things
Forescout and ServiceNow advance tech partnership to protect critical infrastructure
Forescout and ServiceNow have announced they are advancing their partnership for enhanced operational technology (OT) and industrial IoT capabilities, with an aim of helping organisations to protect critical infrastructure from cyber threats.
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Support
CareAR integrates AR support solution with ServiceNow
CareAR is an augmented reality visual support platform that helps enterprises add AR capabilities to their service experience.
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CRM
What’s new in the CRM CEC Magic Quadrant
Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.
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Digital Transformation
F5 appoints new APAC channel exec
Edgar Dias has been named as Asia Pacific channel and partnerships regional vice president.
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Fintech
ServiceNow’s solutions for telecoms, finance and healthcare
New industry-specific solutions aim to provide digital solutions for organisations undergoing forced, rapid transformation.
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Partner Programme
ServiceNow updates programme, solutions for partners
A new marketplace for industry-specific solutions, app monetisation framework, customer success system, and an extended enrolment deadline.
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Remote Working
Nutanix partners with ServiceNow to simplify IT operations during crisis
“As IT teams focus on delivering remote work solutions, they sometimes struggle to support the business more broadly because they are strapped for time and resources."
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Customer experience
Adobe and ServiceNow team up to bolster customer experience
The integration connects workflows between Adobe Experience Platform and ServiceNow, improving personalization of customer experiences across all touchpoints, and brands can now deliver enhanced customer service capabilities.
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ServiceNow
Thycotic rolls out ServiceNow integration for privileged service accounts
The integration aims to resolve workflow approvals, which is a common bottleneck for IT teams that manage privileged service accounts.
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Employment
People + Work Connect aims to bridge employment gap during tough times
People + Work Connect will bring together companies whose workforces are laid off due to COVID-19 with those in urgent need of workers.