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RingCentral launches AI-powered contact centre RingCX in Australia
Unified Communications

RingCentral launches AI-powered contact centre RingCX in Australia

RingCentral's AI-driven contact centre RingCX sees Australian launch, promising tailored solutions across all business sizes, with a focus on enhanced customer service via omnichannel and integrated capabilities.

By Catherine Knowles • 3 min read • Fri, 3rd May 2024

Global Stories

ServiceNow stories

ServiceNow & Microsoft to enhance workflow with integrated AI capabilities
Unified Communications

ServiceNow & Microsoft to enhance workflow with integrated AI capabilities

ServiceNow is furthering its strategic alliance with Microsoft to integrate AI systems, increasing workplace efficiency and employee flexibility. This follows impressive Q1 results from ServiceNow.

By Sean Mitchell • 3 min read • Thu, 9th May 2024
ServiceNow appoints Damian Stirrett as UK & Ireland Group VP
IT Automation

ServiceNow appoints Damian Stirrett as UK & Ireland Group VP

ServiceNow has named Damian Stirrett as the new Group Vice President and General Manager for their UK and Ireland operations, boosting their digital growth strategy across Europe.

By Imee Dequito • 3 min read • Wed, 8th May 2024
New Zealanders spent 22 million hours on hold in 2023
Artificial Intelligence

New Zealanders spent 22 million hours on hold in 2023

Kiwis wasted 22 million hours on hold for customer service in 2023, with standoffish service and high hold times causing 95% to shift their spending behaviour.

By Shannon Williams • 3 min read • Tue, 7th May 2024
ServiceNow bolsters leadership in Australia & New Zealand
Digital Transformation

ServiceNow bolsters leadership in Australia & New Zealand

ServiceNow fortifies its leadership in Australia and New Zealand as it welcomes esteemed IT professionals Barry Dietrich and David Thodey AO, aimed at promoting customer success and enhancing company culture.

By Imee Dequito • 3 min read • Fri, 3rd May 2024
The remote desktop tools most targeted by attackers in the last year
Malware

The remote desktop tools most targeted by attackers in the last year

Virtual Network Computing (VNC) was the most targeted remote desktop tool in the past year, clouds over a new Barracuda data report.

By Jonathan Tanner • 8 min read • Thu, 2nd May 2024
ServiceNow impresses with strong Q1 2024 financial results
Digital Transformation

ServiceNow impresses with strong Q1 2024 financial results

ServiceNow reports remarkable Q1 2024 results, exceeding expectations in all main and profit-related metrics and showcasing its digital transformation prowess.

By Kaleah Salmon • 3 min read • Wed, 1st May 2024
BackBox enhances network automation with new NCM integration
Firewalls

BackBox enhances network automation with new NCM integration

BackBox introduces Network Configuration Management to its platform, enhancing automation features to boost performance, security and efficiency, in harmony with Gartner's standard requirements.

By Catherine Knowles • 3 min read • Thu, 11th Apr 2024
SecurityBridge unveils advanced platform for enhanced SAP security
Security Operations Centres

SecurityBridge unveils advanced platform for enhanced SAP security

SecurityBridge, a foremost SAP security provider, has unveiled version 6.26 of its platform, introducing robust features to boost SAP security across global enterprises and setting new standards in the industry.

By Catherine Knowles • 2 min read • Mon, 1st Apr 2024
ServiceNow unveils Washington D.C. with advanced GenAI tech
IT Automation

ServiceNow unveils Washington D.C. with advanced GenAI tech

ServiceNow unveils its latest platform release, Washington D.C., packed with innovative features and enhancements to revolutionise enterprise workflows.

By Shannon Williams • 3 min read • Tue, 26th Mar 2024
ServiceNow acquires 4Industry & EY's app to boost smart industrial workflow
Digital Transformation

ServiceNow acquires 4Industry & EY's app to boost smart industrial workflow

ServiceNow acquires 4Industry and EY's Smart Daily Management application to boost its operational technology capabilities, promoting efficiency and heightening experiences for connected workers.

By Catherine Knowles • 2 min read • Wed, 20th Mar 2024
NVIDIA unveils enterprise-grade AI microservices for custom applications
Robotics

NVIDIA unveils enterprise-grade AI microservices for custom applications

NVIDIA unveils an extensive array of enterprise-grade generative AI microservices, allowing businesses to develop and distribute custom applications while retaining full intellectual property ownership.

By Sean Mitchell • 3 min read • Tue, 19th Mar 2024
iManage adds 300 customers, 2023 recurring revenue jumps 36%
Unified Communications

iManage adds 300 customers, 2023 recurring revenue jumps 36%

iManage, a London-based cloud services company, records impressive growth in 2023 with the addition of over 300 new customers and a 36% jump in annual recurring revenue.

By Catherine Knowles • 3 min read • Fri, 15th Mar 2024
Claroty secures $100m for expansion of cybersecurity capabilities
Hyperscale

Claroty secures $100m for expansion of cybersecurity capabilities

Claroty has raised $100m in strategic growth financing to bolster its leadership in critical infrastructure cybersecurity and fuel global expansion.

By Shannon Williams • 3 min read • Fri, 8th Mar 2024
Dynatrace appoints James McCready as Vice President of Asia Pacific, Japan
Digital Transformation

Dynatrace appoints James McCready as Vice President of Asia Pacific, Japan

James McCready, having held impressive roles in high-profile tech firms, takes up the mantle as Dynatrace's VP of Asia Pacific and Japan, tasked with driving growth and producing innovative solutions.

By Imee Dequito • 2 min read • Mon, 4th Mar 2024
ServiceNow, Hugging Face, NVIDIA unveil code-gen AI, StarCoder2
Supply Chain

ServiceNow, Hugging Face, NVIDIA unveil code-gen AI, StarCoder2

Tech giants ServiceNow, Hugging Face and NVIDIA unveil StarCoder2, a family of open-access large language models, enhancing code generation performance and developer productivity.

By Catherine Knowles • 3 min read • Mon, 4th Mar 2024
Riverbed improves AI-driven automation for IT service desk efficiency
IT Automation

Riverbed improves AI-driven automation for IT service desk efficiency

Riverbed expands its AI-driven automation capabilities, enhancing IT service desk efficiency with features aimed at incident prevention, faster resolution times, and improved user experience visibility.

By Catherine Knowles • 3 min read • Mon, 4th Mar 2024

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