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Services stories

AlayaCare launches AI-powered Client Intelligence Suite
Data Analytics

AlayaCare launches AI-powered Client Intelligence Suite

AlayaCare launches its Client Intelligence Suite in Australia, leveraging AI to predict risks in home care, enhancing service delivery amid sector changes.

By Catherine Knowles • 3 min read • Thu, 13th Feb 2025
Adobe report: Australian digital services could save $12 billion
Digital Transformation

Adobe report: Australian digital services could save $12 billion

Adobe's 2024 Digital Government Index highlights that enhancing digital services could save Australia $12 billion and improve access for citizens.

By Catherine Knowles • 3 min read • Thu, 28th Nov 2024
Australian councils urged to enhance digital services
Software-as-a-Service

Australian councils urged to enhance digital services

A new report reveals Australian councils are struggling to meet digital service demands amid growing community expectations for streamlined access.

By Catherine Knowles • 3 min read • Tue, 26th Nov 2024

Global Stories

Services stories

FICC proposes Collateral-in-Lieu service to cut double-margining
Risk & Compliance

FICC proposes Collateral-in-Lieu service to cut double-margining

FICC proposes new Collateral-in-Lieu service to cut double-margining, boosting capital and margin efficiency ahead of US Treasury Clearing mandate compliance.

By Catherine Knowles • 3 min read • Thu, 4th Sep 2025
Healthcare faces surge in cyberattacks & AI-driven threats
Application Security

Healthcare faces surge in cyberattacks & AI-driven threats

Healthcare organisations face a surge in cyberattacks and AI-driven threats, with 46% reporting increased attacks and only 29% feeling prepared for AI risks.

By Catherine Knowles • 3 min read • Fri, 6th Jun 2025
Skyfire & Cequence partner to enable secure AI agent access
Risk & Compliance

Skyfire & Cequence partner to enable secure AI agent access

Skyfire and Cequence Security partner to enable secure, compliant access and transactions for AI agents across digital services globally.

By Catherine Knowles • 4 min read • Mon, 28th Apr 2025
Reconeyez introduces SIM service, new UK sales head
Network Infrastructure

Reconeyez introduces SIM service, new UK sales head

Reconeyez has launched a new SIM service to enhance connectivity and appointed Guy Combrinck as Head of Sales for the UK and Ireland.

By Catherine Knowles • 3 min read • Mon, 7th Apr 2025
M Group Services rebrands to enhance infrastructure support
Network Infrastructure

M Group Services rebrands to enhance infrastructure support

M Group Services will unify its operations under the name M Group in April 2025, streamlining its GBP £2.5 billion portfolio to enhance service delivery across the UK and Ireland.

By Catherine Knowles • 3 min read • Fri, 4th Apr 2025
Data Connect launches vSOC Assure for cyber risk management
Advanced Persistent Threat Protection

Data Connect launches vSOC Assure for cyber risk management

Data Connect has launched vSOC Assure, a new service aimed at improving digital risk management through continuous cyber security assessments for organisations.

By Catherine Knowles • 2 min read • Fri, 28th Mar 2025
Talkdesk launches AI agents for advanced voice self-service
Customer Relationship Management

Talkdesk launches AI agents for advanced voice self-service

Talkdesk has launched a new AI solution aimed at transforming customer self-service with voice-powered agents, promising human-like interactions and 24/7 support.

By Catherine Knowles • 2 min read • Fri, 21st Mar 2025
Medallia reveals experience management trends for 2025
Data Analytics

Medallia reveals experience management trends for 2025

Medallia predicts that 2025 will see hyper-personalisation, employee empowerment, and AI transforming customer engagement strategies.

By Catherine Knowles • 3 min read • Thu, 26th Dec 2024
Global wage inflation for IT TSPs set to improve in 2025
Financial Systems

Global wage inflation for IT TSPs set to improve in 2025

Service Leadership's latest report forecasts significant improvements in wage inflation for IT solution providers in 2025, following a stagnant 2023.

By Catherine Knowles • 3 min read • Thu, 26th Dec 2024

Stories from Other Regions

Services stories

Cantarus expands CRM services with acquisition of FlexRM
Digital Transformation

Cantarus expands CRM services with acquisition of FlexRM

Cantarus acquires London-based CRM specialist FlexRM to enhance digital services for sectors including non-profits, public sector, and membership organisations.

By Catherine Knowles • 3 min read • Fri, 18th Apr 2025
Yavrio expands US banking connections to boost efficiency
Fintech

Yavrio expands US banking connections to boost efficiency

Fintech firm Yavrio has expanded its services by integrating corporate banking with five major US banks, enhancing transaction efficiency and security.

By Catherine Knowles • 3 min read • Fri, 4th Apr 2025
ETSI forms new committee to advance data-driven standards
Unified Communications

ETSI forms new committee to advance data-driven standards

ETSI has unveiled a new Technical Committee on Data Solutions to enhance data-driven technologies and develop industry standards across multiple sectors.

By Catherine Knowles • 3 min read • Wed, 19th Feb 2025
BT urges CNI to switch from copper to digital by 2025
Network Infrastructure

BT urges CNI to switch from copper to digital by 2025

BT is calling on UK's Critical National Infrastructure providers to shift from outdated analogue systems to digital by December 2025 to safeguard essential services.

By Catherine Knowles • 3 min read • Wed, 22nd Jan 2025
Ciphr expands with acquisition of employee benefits firm Avantus
Marketing Technologies

Ciphr expands with acquisition of employee benefits firm Avantus

Ciphr has acquired Avantus to enhance its services with employee benefits, marking its third acquisition in 18 months to boost HCM offerings.

By Catherine Knowles • 3 min read • Fri, 22nd Nov 2024