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Twilio news stories

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ServiceNow
ServiceNow and Twilio introduce new messaging service
ServiceNow has announced the ServiceNow Messaging Service to help organisations drive better service experiences from issue to resolution.
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API
Video: 10 Minute IT Jams - A breakdown of Twilio Flex
In this interview, we speak to Twilio Flex director of product marketing Tim Richter, who will discuss one of the company's critical APIs, Twilio Flex.
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Customer data platform
Twilio Segment adds developer toolkit to customer data platform
Twillio believes software developers are the key to creating a differentiated customer experience.
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10 Minute IT Jams
Video: 10 Minute IT Jams - An interactive demo of Twilio's Messaging API
Twilio developer evangelist Phil Nash showcases an interactive demo on the solution, and discusses customer success stories with this and other Twilio APIs.
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10 Minute IT Jams
Video: 10 Minute IT Jams - Who is Twilio?
In today's interview we have Twilio vice president for APJ Lee Hawksley, who discusses the company's products and solutions.
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API
Code outside the box: Why customisable solutions are better
Twilio allows for innovators, both big and small, from across every industry to reinvent how companies engage with their customers.
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Twilio
Twilio Segment launches customer journey builder for digital era
85% of businesses believe they offer personalised experiences, but 60% of consumers think businesses provide them. This mismatch hints at inefficient marketing spend.
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Customer experience
Customer data generation spikes during 2020 - Twilio report
In December 2019, Twilio Segment processed close to 500 billion API calls per month. In December 2020, that number reached more than one trillion.
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Customer experience
Twilio finalises US$3.2 billion acquisition of Segment
Segment will become a division of Twilio and will continue to be led by Segment CEO and co-founder Peter Reinhardt, reporting to Lawson.
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Digital Transformation
COVID-19: the greatest digital accelerator of the decade, Twilio finds
COVID-19 and related nationwide lockdowns have resulted in businesses accelerating their digital transformation strategy and efforts by at least six years.
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Training
TwilioQuest! Defeat Legacy Systems and… plant a tree?
Twilio is sponsoring the planting of trees to reforest Australia for each person who completes certain challenges in its JavaScript training game.
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Smartphone
Twilio solution aims to make unknown numbers thing of the past
Verified By Twilio positions apps to provide consumers with verified information about who is contacting them and why.
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Cloud platforms
Twilio adds email to platform with acquisition
By adding the email API platform SendGrid into its fold, Twilio now includes email as a channel of communication for its customers.
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Contact Centre
Twilio acquires contact centre software company Ytica to push workforce optimisation
Cloud communication platform Twilio now has another notch under its belt, after the successful acquisition of contact centre software company Ytica.
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Customer experience
Twilio launches new developer API for WhatsApp platform
“We're excited to provide the most expansive set of messaging experiences to billions of end users. We can't wait to see what developers build."
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Partner Programme
Twilio launches new partner program in a bid to accelerate company growth
Dubbed Twilio Build, the program will provide go-to-market support and training/certification programs.
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Microsoft
Is the internet getting safer?
Connecting our human selves to our digital identities is hard. How does your bank know it’s really you behind the browser opening a new account?
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Unified Communications
Twilio boosts local presence with first Aussie office
Twilio is ready to boost their local presence, opening a new office and appointing its first Australia country manager.
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Chatbots
Hybrid intelligence: How to scale customer communications with bots
Hybrid intelligence is a “best of both worlds” approach and makes for an excellent way to deliver human-style communication at scale.
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Developers
3 tips for building APIs so developers actually use them
Remember, experimentation is the prerequisite to innovation.