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User experience (UX) stories

Plaud launches ChatGPT app for meeting transcripts
Data Protection

Plaud launches ChatGPT app for meeting transcripts

Plaud has launched a ChatGPT app that lets users search, summarise and analyse meeting recordings stored in their Plaud accounts.

By Joseph Gabriel Lagonsin • 3 min read • Today
eToro launches AI app Tori in major investing redesign
Crypto

eToro launches AI app Tori in major investing redesign

Users will get portfolio alerts, trading tools and crypto custody in one redesign as eToro expands AI assistant Tori across devices.

By Karen Joy Bacudo • 4 min read • Today
Scaling globally requires more than cloud capacity
Software-as-a-Service

Scaling globally requires more than cloud capacity

Tech firms risk costly expansion failures if they copy a global playbook without adapting products, payments and support to local markets.

By Miranda Guliashvili • 6 min read • Today
Why AI projects that don't start with a study of customer behaviour are destined to disappoint
Data Analytics

Why AI projects that don't start with a study of customer behaviour are destined to disappoint

Many AI roll-outs miss returns for years because businesses fail to spot customer pain points before automating broken processes.

By James Johnstone • 4 min read • Yesterday
OpenAI launches GPT-Live for ChatGPT Voice globally
AI Ethics & Governance

OpenAI launches GPT-Live for ChatGPT Voice globally

ChatGPT users worldwide will get more natural spoken exchanges, as the new full-duplex system listens and talks at the same time.

By Sean Mitchell • 4 min read • Last week
Relativity names Chris Brown President to expand remit
Software-as-a-Service

Relativity names Chris Brown President to expand remit

The move puts product, marketing and partnerships under one executive as Relativity intensifies its push to embed AI in legal workflows.

By Sofiah Nichole Salivio • 4 min read • Last week
SBS launches AI foundation for banks on existing systems
Software-as-a-Service

SBS launches AI foundation for banks on existing systems

The rollout could help more than 1,500 institutions use generative AI on trusted in-house data without disrupting core banking operations.

By Karen Joy Bacudo • 3 min read • Last week
Whatfix partners with PTC on PLM software adoption
Digital Transformation

Whatfix partners with PTC on PLM software adoption

Manufacturers could cut PLM training and support costs as the deal embeds in-app guidance and analytics into Windchill workflows.

By Sean Mitchell • 4 min read • Last week
Leap rebrands Ticketbooth as it expands across APAC
Software-as-a-Service

Leap rebrands Ticketbooth as it expands across APAC

Australian organisers could gain a single event system as Leap folds Ticketbooth into its APAC push, adding apps, analytics and marketing tools.

By Sean Mitchell • 4 min read • Last week
Flix expands Klarna payments across 21 US & Europe markets
Fintech

Flix expands Klarna payments across 21 US & Europe markets

Travellers on Flix services in 21 markets can now spread ticket costs over time as Klarna rolls out across Europe and the US.

By Karen Joy Bacudo • 4 min read • Last week

Stories from Other Regions

User experience (UX) stories

Atlantic FCU cuts loan opening to six minutes with MANTL
Digital Transformation

Atlantic FCU cuts loan opening to six minutes with MANTL

Borrowers at the New Jersey credit union can now open consumer loans in six minutes, after automation removed days of manual paperwork.

By Karen Joy Bacudo • 4 min read • Last week
ZYMIX uses Henley event to pitch social app to Gen Z
Social Media

ZYMIX uses Henley event to pitch social app to Gen Z

Its small survey suggests heavy social media use is leaving many Gen Z users feeling less connected offline, sharpening pressure on platforms.

By Sean Mitchell • 4 min read • Last week
U.S. Bank launches Enhanced Payments for small firms
Fintech

U.S. Bank launches Enhanced Payments for small firms

Small businesses can now send ACH, wire and instant payments digitally, with lower fees and no branch visit needed.

By Karen Joy Bacudo • 4 min read • Last week
Ode launches free AI voice service for poem recommendations
Customer Experience

Ode launches free AI voice service for poem recommendations

The free service could broaden access to poetry-based support, using AI to guide users to human-read poems matched to their mood.

By Sean Mitchell • 5 min read • Last week
UK shoppers wary of AI making purchases, survey finds
Digital Transformation

UK shoppers wary of AI making purchases, survey finds

Trust remains the main hurdle as nearly two-thirds of UK adults say they are uneasy about AI making purchases for them.

By Joseph Gabriel Lagonsin • 4 min read • Last week
UK shoppers back security checks but quit slow checkouts
Fintech

UK shoppers back security checks but quit slow checkouts

Payment providers risk losing sales as four in ten UK shoppers abandon purchases when security checks delay or fail at checkout.

By Sofiah Nichole Salivio • 4 min read • Last week
Animoca launches Visa pilot for AI shopping agents
Fintech

Animoca launches Visa pilot for AI shopping agents

Users in Hong Kong can now let approved AI agents find Visa card perks and complete purchases at selected merchants under preset spending rules.

By Sean Mitchell • 4 min read • Last week
Wagepoint & Xero boost Canadian payroll integration
Software-as-a-Service

Wagepoint & Xero boost Canadian payroll integration

The new link should cut manual reconciliation and give smaller firms a clearer view of cash flow as costs and admin pressures mount.

By Sofiah Nichole Salivio • 4 min read • Last week