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Virtual Assistant Stories

Australian Stories

Virtual Assistant stories

Constructiv & Duda launch AI lead-routing websites
Software-as-a-Service

Constructiv & Duda launch AI lead-routing websites

Missed construction enquiries could fall as supplier sites now redirect unanswered leads to verified rivals within seconds, cutting delays and lost work.

By Mark Tarre • 4 min read • Last month

Global Stories

Virtual Assistant stories

Extreme launches Agent ONE Coworker for network teams
Digital Transformation

Extreme launches Agent ONE Coworker for network teams

Included free with Platform ONE subscriptions, the tool aims to help overstretched IT teams diagnose outages and performance issues far faster.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Infobip WhatsApp assistant cuts Overseas Express queries
Network Infrastructure

Infobip WhatsApp assistant cuts Overseas Express queries

Routine parcel-status checks are shifting to WhatsApp, easing pressure on support teams as Overseas Express cuts enquiries by more than 60%.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Revolut launches AI research unit for banking models
Data Analytics

Revolut launches AI research unit for banking models

The fintech is using its 80 million customers' data to sharpen fraud checks and lending decisions as banks race to build their own AI tools.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Ui Ai launches Amica digital employee for customer service
Software-as-a-Service

Ui Ai launches Amica digital employee for customer service

Businesses facing staffing pressures may use Ui Ai's Amica to handle customer queries, orders and leads around the clock.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Bir launches AI payment assistant in Azerbaijan's m10
Digital Transformation

Bir launches AI payment assistant in Azerbaijan's m10

The chat-based tool aims to cut the steps between opening m10 and paying bills, as digital payments gain ground in Azerbaijan.

By Sofiah Nichole Salivio • 4 min read • Last month
G2A launches AI support agent called Dave for sellers
Software-as-a-Service

G2A launches AI support agent called Dave for sellers

The rollout should ease support bottlenecks for sellers as the tool handles surges in game-release enquiries across 180 countries.

By Sofiah Nichole Salivio • 4 min read • Wed, 29th Jul 2026
OpenAI launches GPT-Live for ChatGPT Voice globally
AI Ethics & Governance

OpenAI launches GPT-Live for ChatGPT Voice globally

ChatGPT users worldwide will get more natural spoken exchanges, as the new full-duplex system listens and talks at the same time.

By Sean Mitchell • 4 min read • Fri, 10th Jul 2026

Stories from Other Regions

Virtual Assistant stories

Apple debuts $3,400 passport-shaped foldable phone, called Duo
Wearables

Apple debuts $3,400 passport-shaped foldable phone, called Duo

Shares slipped as Apple bet its first foldable iPhone on productivity buyers, pricing the passport-sized Duo at USD $1,999.

By RNZ • 7 min read • Last week
Starling launches AI assistant for small business customers
Data Protection

Starling launches AI assistant for small business customers

Small firms using the app can now automate tax set-asides and invoice checks as banks race to curb fraud and cut admin.

By Karen Joy Bacudo • 3 min read • Last month
Navex expands Nira AI assistant into customer support
Software-as-a-Service

Navex expands Nira AI assistant into customer support

Customers can now get faster help in more than 50 languages as NAVEX brings its Nira assistant into support and case creation.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Keyloop says AI can boost EV sales as UK reviews targets
Customer Experience

Keyloop says AI can boost EV sales as UK reviews targets

Electric car buyers are asking AI far more questions than sales staff, underscoring a confidence gap as ministers rethink EV mandates.

By Sean Mitchell • 4 min read • Last month
Corpay launches Agent Card for AI business payments
Digital Transformation

Corpay launches Agent Card for AI business payments

Approved AI agents can now create controlled virtual cards for company spending, targeting procurement, travel and advertising workflows.

By Karen Joy Bacudo • 3 min read • Thu, 30th Jul 2026
DBS adds agentic AI to virtual assistants for customers
Digital Transformation

DBS adds agentic AI to virtual assistants for customers

Banking tasks for millions of customers can now be completed in one chat as DBS upgrades its virtual assistants with agentic AI.

By Sean Mitchell • 4 min read • Tue, 28th Jul 2026
Tāmaki Health launches AI coach for primary care patients
Digital Transformation

Tāmaki Health launches AI coach for primary care patients

Patients at selected Tāmaki Health clinics can now get round-the-clock coaching between appointments as demand for primary care rises.

By Mark Tarre • 4 min read • Mon, 27th Jul 2026
Bank of America adds AI to EricaAssist for faster calls
Fintech

Bank of America adds AI to EricaAssist for faster calls

Call-centre staff at the bank are handling enquiries nearly a minute faster as new generative AI prompts cut call times and speed up guidance.

By Karen Joy Bacudo • 3 min read • Fri, 24th Jul 2026
TBC Uzbekistan named among world's top fintechs again
Digital Transformation

TBC Uzbekistan named among world's top fintechs again

Its return to CNBC and Statista's fintech ranking underscores TBC Uzbekistan's growing influence in a fast-expanding digital banking market.

By Karen Joy Bacudo • 3 min read • Wed, 22nd Jul 2026