Technology news for Australia's largest enterprises
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The future of CX: How to make chatbots work effectively in your organisation
The secret to deploying virtual assistants successfully lies in implementing them in a way where everyone is a winner.
Frost & Sullivan, DMG recognise Verint for APAC market share
Verint was found to a market share 30% higher than its closest competitor across all contact centre technologies.
Microsoft and CyberArk lead GlobalData identity management theme
Both companies gained the highest score for the identity management theme in GlobalData’s Thematic Scorecard for the security software sector.
Tech/talent combo key to solving underemployment, says Verint
IT and HR leaders must work more closely together to redefine the future workforce in order to keep the Aussie job market from collapsing.
Verint takes two Frost & Sullivan honours
In Frost & Sullivan’s APAC contact centre app report, Verint led all vendors, ranking top among 40 companies included in the analysis.
Verint takes CX to new heights with in-demand AQM solution in APAC
There’s more focus on quality and service delivery in contact centres than ever before, according to Verint.
Verint named in second Gartner Magic Quadrant this year
Verint is the only company recognised in both 2018 Magic Quadrants for the CRM Customer Engagement Centre and Workforce Engagement Management.
Knowledge management critical to deliver customer satisfaction – Frost & Sullivan report
An exceptional customer experience is crucial to establishing a powerful brand reputation.
Verint takes home leader spot in Gartner's latest Magic Quadrant
Workforce engagement management solutions expand on the already mature workforce optimisation.
ANZ businesses missing the human touch in digital society, report finds
"There’s a noticeable disconnect between the investment decisions of Australian & New Zealand businesses and the wants and needs of their customers."
Enfal threat still causing havoc to businesses after seven years of mayhem
Verint Systems highlights the continued threat of the Enfal malware, which has been lurking since 2004 but has been most active over the last 7 years.
Oracle appoints Brian Donn as head of CX Cloud Applications Business
Brian Donn will head Oracle's CX Cloud Applications Business across the Asia Pacific region to drive revenue growth and CX market share.
Verint and Squiz partner up, target government bodies
“Digital transformation is a journey. There’s a lot more governments can learn from the experience of other industries."
Veridian Solutions expands Verint workforce optimisation and speech analytics in the cloud
Australian business solutions firm Veridian Solutions has today announced it is offering Verint Systems solutions to its Australian customers.