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SALESmanago boosts WhatsApp & AI-led eCommerce tools
Unified Communications

SALESmanago boosts WhatsApp & AI-led eCommerce tools

SALESmanago upgrades its eCommerce platform with richer WhatsApp journeys and AI-led recommendations, targeting smarter real-time engagement.

By Mark Tarre • 3 min read • Wed, 21st Jan 2026
Brazilian banking trojan hijacks WhatsApp for spread
Malware

Brazilian banking trojan hijacks WhatsApp for spread

A new Astaroth banking trojan variant hijacks WhatsApp Web to self-spread via chats while silently stealing Brazilian banking credentials.

By Karen Joy Bacudo • 4 min read • Thu, 15th Jan 2026
Babeltext unveils MC-ML-AI to turn chats into actions
Unified Communications

Babeltext unveils MC-ML-AI to turn chats into actions

Babeltext debuts MC-ML-AI, a standard to turn multilingual, multichannel customer chats into completed bookings, transactions and cases.

By Sofiah Nichole Salivio • 4 min read • Thu, 15th Jan 2026
Salesforce adds shared-context AI tools for retailers
Unified Communications

Salesforce adds shared-context AI tools for retailers

Salesforce launches Agentforce 360 retail tools to unify AI across marketing, eCommerce and service, promising smoother shopper journeys.

By Mark Tarre • 3 min read • Tue, 13th Jan 2026
AI-driven 'Truman Show' trading scam hits app stores
Multi-factor authentication

AI-driven 'Truman Show' trading scam hits app stores

AI-powered 'Truman Show' scam uses OPCOPRO app and fake trading rooms in official stores to steal cash and victims' digital identities.

By Kaleah Salmon • 5 min read • Mon, 12th Jan 2026
Simwood links WhatsApp voice with global carrier tools
Unified Communications

Simwood links WhatsApp voice with global carrier tools

Simwood launches WhatsApp Business voice integration, linking Teams, SIP and UCaaS tools to more than three billion WhatsApp users.

By Mark Tarre • 4 min read • Wed, 7th Jan 2026
Meta buys Manus to boost general-purpose AI agents
Data Analytics

Meta buys Manus to boost general-purpose AI agents

Meta has bought Singapore AI start-up Manus, aiming to embed its autonomous general-purpose agent across consumer and business products.

By Sean Mitchell • 4 min read • Tue, 30th Dec 2025
AI reshapes loyalty, super apps & customer engagement
Data Protection

AI reshapes loyalty, super apps & customer engagement

AI is transforming loyalty from points to real-time, personalised journeys as super apps and agentic engagement engines rapidly take hold.

By Shannon Williams • 5 min read • Tue, 30th Dec 2025
Codific predicts nine key cybersecurity shifts for 2026
Data Protection

Codific predicts nine key cybersecurity shifts for 2026

Codific sees 2026 cybersecurity shaped by shadow AI, passwordless logins, tighter regulation and a sharper focus on software supply chains.

By Shannon Williams • 6 min read • Wed, 24th Dec 2025

Stories from Other Regions

Whatsapp stories

Keyloop to buy Motortech.ai to boost dealer AI tools
Unified Communications

Keyloop to buy Motortech.ai to boost dealer AI tools

Keyloop moves to acquire Motortech.ai, aiming to embed its AIME conversational agent across Fusion tools used by car dealers worldwide.

By Sofiah Nichole Salivio • 3 min read • Mon, 26th Jan 2026
Infobip backs RCS, WhatsApp to cut UK returns costs
Unified Communications

Infobip backs RCS, WhatsApp to cut UK returns costs

Infobip urges UK retailers to use RCS and WhatsApp to cut returns disruption as annual costs are forecast to top GBP £27 billion.

By Kaleah Salmon • 4 min read • Thu, 22nd Jan 2026
Simwood debuts on-net AI agents for carriers, MSPs
Software-as-a-Service

Simwood debuts on-net AI agents for carriers, MSPs

Simwood launches on-net conversational AI agents for carriers and MSPs, embedding voice and WhatsApp bots directly into UCaaS networks.

By Kaleah Salmon • 3 min read • Thu, 22nd Jan 2026
Nottingham Malaysia launches AI agent for student recruitment
EduTech

Nottingham Malaysia launches AI agent for student recruitment

University of Nottingham Malaysia debuts NOVA AI assistant to give round-the-clock course and admissions guidance to global applicants.

By Mark Tarre • 4 min read • Fri, 9th Jan 2026
Indosat data traffic surges as Indonesia goes digital
Gaming

Indosat data traffic surges as Indonesia goes digital

Indosat's mobile data traffic jumped about 15% over Indonesia's year-end holidays as digital use surges beyond major cities and tourist hubs.

By Mark Tarre • 4 min read • Wed, 7th Jan 2026
'GhostPairing' scam turns WhatsApp linking into spy tool
Data Protection

'GhostPairing' scam turns WhatsApp linking into spy tool

Researchers warn a new 'GhostPairing' WhatsApp scam turns device linking into a stealth spy tool, hijacking chats via trusted contacts.

By Melania Watson • 6 min read • Thu, 18th Dec 2025
AI identity fraud fears surging among UK homebuyers
Data Protection

AI identity fraud fears surging among UK homebuyers

UK homebuyers fear AI-fuelled ID fraud as two-thirds worry about fake documents yet still share sensitive data via email and messaging apps.

By Shannon Williams • 4 min read • Wed, 17th Dec 2025
ChatGPT leads Apple app & game downloads in NZ
Gaming

ChatGPT leads Apple app & game downloads in NZ

ChatGPT tops Apple's 2025 app charts in New Zealand, as AI tools, social media, streaming and mobile games dominate downloads.

By Sean Mitchell • 4 min read • Thu, 11th Dec 2025