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How public sector organisations can achieve private sector-level digital experiences
Customer Experience

How public sector organisations can achieve private sector-level digital experiences

Australian public sector can match private sector digital experiences by adopting interoperable platforms, unified channels, shared tools, and AI to enhance service delivery.

By Natasha Slater • 5 min read • Thu, 6th Nov 2025

Global Stories

Whatsapp stories

WhatsApp API flaw exposes 3.5 billion users to major privacy risk
Encryption

WhatsApp API flaw exposes 3.5 billion users to major privacy risk

A WhatsApp API flaw exposed details of 3.5 billion users, including millions in Asia, raising significant privacy and cybersecurity concerns worldwide.

By Catherine Knowles • 4 min read • Fri, 28th Nov 2025
Why multilingual messaging is becoming essential for shopify's global future
Customer Experience

Why multilingual messaging is becoming essential for shopify's global future

Shopify merchants face a new challenge: real-time multilingual messaging to support global shoppers beyond translated storefronts, boosting trust and sales.

By David Hayes • 5 min read • Wed, 26th Nov 2025
Revolutionising creator - Audience monetisation through multilingual messaging
Data Analytics

Revolutionising creator - Audience monetisation through multilingual messaging

Msg1 introduces multilingual messaging to help creators monetise meaningful, direct conversations with global audiences beyond language barriers.

By David Hayes • 5 min read • Tue, 25th Nov 2025
Msg1 lets creators earn from direct chats in 195 languages
WeChat

Msg1 lets creators earn from direct chats in 195 languages

Msg1 lets creators earn by charging for direct chats with fans in 195 languages, using real-time translation across popular messaging apps worldwide.

By Melvin Hipolito • 3 min read • Sat, 22nd Nov 2025
Babeltext bridges language gaps for Shopify's global merchants
Data Analytics

Babeltext bridges language gaps for Shopify's global merchants

Babeltext enables Shopify merchants to communicate in 195 languages via AI-powered messaging, easing global sales and boosting customer confidence.

By Sean Mitchell • 3 min read • Sat, 22nd Nov 2025
Retail brands to send 3.9 billion messages in 2025 season
Customer Experience

Retail brands to send 3.9 billion messages in 2025 season

Retail brands will send a record 3.9 billion messages in the 2025 shopping season, up 15%, as AI and richer digital channels boost customer engagement.

By Melania Watson • 3 min read • Fri, 21st Nov 2025
Breaking clutter digitally: how brands can stand out in crowded festive campaigns
Partner Programmes

Breaking clutter digitally: how brands can stand out in crowded festive campaigns

Indian festive campaigns face digital clutter; brands must blend cultural relevance, creativity and technology to truly connect and stand out this season.

By D. Dhayan Kumar • 4 min read • Wed, 19th Nov 2025
Australians risk scams as poor cyber habits cost AUD $87,000
Mobile Device Management

Australians risk scams as poor cyber habits cost AUD $87,000

Australians lost over AUD $87,000 to scams last year, with risky cyber habits like password reuse and oversharing on social media putting many at threat.

By Melvin Hipolito • 4 min read • Tue, 18th Nov 2025
Varonis unveils Interceptor AI platform to combat email phishing
Unified Communications

Varonis unveils Interceptor AI platform to combat email phishing

Varonis launches Interceptor AI platform to swiftly detect and block sophisticated email phishing, strengthening defences against AI-driven social engineering attacks.

By Jed Nykolle Harme • 3 min read • Thu, 9th Oct 2025
Facebook, WhatsApp & TikTok most invasive, Discord safest
Data Protection

Facebook, WhatsApp & TikTok most invasive, Discord safest

Research finds Facebook, WhatsApp, and TikTok most privacy-invasive, while Discord tops the list for safeguarding user data and resisting AI training use.

By Catherine Knowles • 3 min read • Thu, 2nd Oct 2025
Dashmote raises $6 million to launch AI agent for field sales
Customer Relationship Management

Dashmote raises $6 million to launch AI agent for field sales

Dashmote has raised $6 million to launch DashSalesAI, an AI agent boosting efficiency for field sales teams via mobile platforms like WhatsApp.

By Catherine Knowles • 4 min read • Thu, 2nd Oct 2025

Stories from Other Regions

Whatsapp stories

AI & ethical messaging set to shape UK customer experience
Customer Experience

AI & ethical messaging set to shape UK customer experience

Infobip forecasts that AI, ethical messaging, and new channels like RCS will transform UK customer experience by 2026, focusing on real-time personalisation and trust.

By Catherine Knowles • 2 min read • Fri, 28th Nov 2025
CPaaS set to surpass contact centres as data & RCS evolve
Unified Communications

CPaaS set to surpass contact centres as data & RCS evolve

By 2026, CPaaS may surpass traditional contact centres as RCS adoption and AI drive automated, interactive customer engagement experiences.

By Jake MacAndrew • 3 min read • Sat, 22nd Nov 2025
LeapXpert & Iron Bow partner to secure US government messaging
Unified Communications

LeapXpert & Iron Bow partner to secure US government messaging

LeapXpert and Iron Bow partner to deliver secure, compliant messaging solutions for US government agencies amid rising communication challenges.

By Sean Mitchell • 2 min read • Fri, 21st Nov 2025
SALESmanago appoints Phil Draper as CEO to drive global AI growth
Software-as-a-Service

SALESmanago appoints Phil Draper as CEO to drive global AI growth

SALESmanago appoints Phil Draper as CEO to lead global expansion and enhance AI-driven customer engagement on its platform used by 3,600 firms worldwide.

By Melvin Hipolito • 3 min read • Fri, 14th Nov 2025
Premier CX & CommBox launch AI-driven platform for recruiters
Unified Communications

Premier CX & CommBox launch AI-driven platform for recruiters

Premier CX and CommBox have launched JourneyHub, an AI-driven recruitment platform enabling seamless, personalised candidate communication across multiple digital channels.

By Sean Mitchell • 2 min read • Fri, 14th Nov 2025