Zeacom stories
International acquisitions of Kiwi companies often spell the beginning of the end for the local operations, but for Zeacom it's a different story.
Realistically, none of us really know what new communication platforms and methods will emerge and be considered 'standard' in five years time.
Dean Hodgson of Zeacom champions hybrid contact centre solutions as the best fit for business adaptability and efficiency.
Customer service is ripe for a revolution, with a push towards mobility and omnichannel solutions, reveals John Cray of Enghouse Interactive.
Dean Hodgson of Zeacom stresses enhancing customer experience in contact centres as essential for reducing churn, with swift problem resolution.
It may not be designed for contact centres, but Zeacom's John Cray says well-integrated Lync contact centres are disruptive for the industry.
Contact centres are pivoting from mere call handling to leveraging advanced analytics, tapping into vast data reserves to enhance service and efficiency.
Zeacom launches EICC version 8.0, transforming contact centres with its minimalist TouchPoint UI and multilingual support, redefining communication.
Lync revolutionises contact centres, boosting agent productivity and customer service by enhancing multi-channel communication.
Zeacom's innovative TouchPoint interface aims to streamline contact centre work, promising ease and efficiency for happier agents and customers.
Zeacom has announces today that Cogent has achieved 'gold' partner status, its first New Zealand partner to do so.
Zeacom CEO, Miles Valentine, has resigned to explore other opportunities after founding the company 18 years ago.
Enghouse acquires Kiwi software powerhouse Zeacom for US$30.6m, aiming to bolster its SMB offering and expand globally.
Enterprises set to adopt Microsoft's Lync on a large scale, driven by integration ease and brand loyalty, reveals Zeacom's global reseller survey.
Call centres evolve into multimedia hubs, transforming customer experiences and business intelligence for companies of all sizes.
The market outlook for Unified Communications remains strong, but significant changes are expected in how it is sold.
Contact centre managers in New Zealand are turning to automation to reduce costs and improve customer service.
Telecommunication providers had a strong showing in this year's Deloitte Fast 50, which ranks the fastest growing companies in New Zealand.
