Customer Feedback stories - Page 2
InVision appoints first APAC MD following rapid regional growth
Tue, 2nd Jul 2019
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cx
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martech
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crm
InVision appoints Tom Richardson as its first Asia-Pacific Managing Director as it expands rapidly in the region.
Research: e-retailers failing to deliver on promises
Thu, 13th Jun 2019
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cx
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martech
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crm
Rising customer complaints against online retailers reflect the perils of overly ambitious delivery services, says Tryzens.
TIBCO recognised by Gartner, TrustRadius for data science
Thu, 13th Jun 2019
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bi
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big data
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data analytics
High customer satisfaction as TIBCO deepens commitment to data science projects that positively impact society.
Gen Z confidence in the economy is on the decline
Tue, 21st May 2019
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crm
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cx
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martech
Survey shows millennials, Gen Z doubt progress; value-driven in a disrupted era.
Failing to act on feedback holding back Aussie companies
Thu, 18th Apr 2019
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crm
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cx
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martech
More than half of Australians said organisations acknowledged feedback but failed to act on it, having an adverse effect on loyalty, Qualtrics says.
Two redesigns, one winner: Tailoring processes to customer preferences
Wed, 22nd Aug 2018
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cx
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digital transformation
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martech
For a product redesign to be successful, a meticulous rollout is required, coupled with a thorough understanding of your customer base.
Gemalto survey: Data breaches may cause customer exodus
Mon, 4th Dec 2017
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data protection
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cx
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martech
Over half of customers may desert firms post-data breach, Gemalto report reveals.
Telecommunications - NZ's most complained about industry, says ComCom
Mon, 25th Sep 2017
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martech
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cx
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telco
New Zealand's telecoms industry is the most complained about sector, according to a report by the Commerce Commission.
Get it right the first time: Customers want better, faster response to feedback
Tue, 1st Aug 2017
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crm
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cx
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martech
Qualtrics recently surveyed 1,100 respondents from Australia, New Zealand, Hong Kong and Singapore to explore key customer experience trends.
Why you need to respond to customer feedback – especially online
Wed, 7th Jun 2017
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crm
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cx
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martech
Online shoppers have high expectations for how promptly online retailers should reply to questions and complaints.
Are client testimonials doing SMBs more harm than good?
Thu, 12th Sep 2013
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cx
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martech
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reviews
Many SMBs are underestimating and even alienating their target audiences by continuing to rely on ‘manufactured’ client testimonials….
Online marketing tripping up SMEs
Mon, 23rd Apr 2012
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bi
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cloud services
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big data
It's time for SMEs to start spending their marketing budgets wisely.
Channel partners sought for customer insight solution
Wed, 11th Jan 2012
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cx
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martech
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smarter cis
Local web developer packages up impressive feedback system into channel proposition.
Who's reading your corporate website?
Fri, 18th Jun 2010
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cx
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martech
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sitecore
Sitecore launches a game-changing customer engagement solution, revolutionising email campaigns with in-depth tracking and personalisation.
Report: Value of social media missed by SMEs
Thu, 3rd Jun 2010
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cx
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martech
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power / energy
Small business owners are still missing opportunities to get customers through using social media, according to a new study in the US.
Telecom to wholesale XT
Thu, 12th Nov 2009
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cx
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martech
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slingshot
Telecom has brought forward plans to offer wholesale services on its XT Network by a year, it’s been announced today.
Ticking those positive boxes
Sun, 1st Nov 2009
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martech
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cx
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customer service
Over the next few months I’m going to share some insights on why customer satisfaction plays such an important role in the long-term health and profitability of your business.
Good things take time - Nutech Online
Fri, 1st Dec 2006
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martech
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cx
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customer feedback
It’s been a long time coming – but worth the wait!! Nutech IT Supplies, the Albany based computer consumables company, has launched its new on-line dealer support and sales site.