Stories by Charles Heunemann
![Story image](../../../../../uploads/story/2020/03/02/preview_GettyImages-1150689058.webp)
Transforming the future of work, one conversation at a time
Tue, 3rd Mar 2020
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uc
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hybrid & remote work
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contact centre
As technology enables seamless communication, the work from anywhere concept is reshaping corporate landscapes, enhancing productivity, and reducing costs.
![Story image](../../../../../uploads/story/2018/11/02/preview_ITB_1.webp)
How businesses can enhance customer service using new technology
Fri, 2nd Nov 2018
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uc
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crm
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cx
Australian customers are increasingly dissatisfied with call centres, with 64% having had a bad experience, according to a survey by Citrus Group.
![Story image](../../../../../uploads/story/2018/09/17/preview_chatbot.webp)
Are we in danger of losing the softer side of customer service?
Mon, 17th Sep 2018
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uc
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crm
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cx
More and more Australians are avoiding phone calls, opting for texting or messaging apps instead, according to a survey by finder.com.au.