Stories by Jason Leonidas
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Observability-driven digital customer experience is make or break for enterprise businesses
Tue, 3rd Sep 2024
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data analytics
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iot
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apm
Modern enterprises must master observability to meet soaring digital demands in the APAC region, blending legacy systems with agile, predictive solutions.
APAC firms need a clear MTTR strategy to combat costly downtime
Thu, 26th Oct 2023
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it training
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ai
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software development
Many developers and operations teams lack a clear vision for how to define MTTR, how to use it, and how to improve it in a consistent and sustainable way.
Applying a digital first mindset to bridge the legacy divide
Tue, 23rd May 2023
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devops
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apm
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software development
Through the adoption of a technology-first mindset, even companies with significant legacy can implement strategies to innovate and accelerate change.
Disparate data causing headaches for ANZ businesses
Wed, 28th Sep 2022
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devops
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data analytics
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martech
Disparate and fragmented data sources are creating major operational challenges for businesses in ANZ, leading to inefficiencies and lost revenue.
Human element key to world-class digital customer experience
Tue, 26th Apr 2022
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crm
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cx
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martech
The shift to digital is unstoppable, but the pressure on IT professionals is causing burnout. How can businesses reduce stress and retain talent?.