Stories by Jeremy Thomas
AI deployments grow as banks realise the potential benefits
Last month
#
fintech
#
cx
#
martech
Banks are moving beyond AI pilots to integrate intelligent systems across operations, boosting efficiency and personalising customer engagement sector-wide.
Why it’s vital to bring all of your customers on your CX transformation journey
Mon, 13th Oct 2025
#
data analytics
#
digital transformation
#
cx
Australian banks must use AI and personalised service to rebuild trust and enhance customer experience across all age groups and regions.
Why New Zealand financial services providers must modernise their operations in FY2026
Thu, 22nd May 2025
#
cx
#
martech
#
opinion
New Zealand financial firms must modernise outdated systems in FY2026 to meet rising customer demands and avoid losing market share.
ANZ banks tackle legacy systems with modernisation push
Tue, 11th Mar 2025
#
digital transformation
#
ict
#
opinion
Australian and New Zealand banks are investing billions in ICT, but the challenge remains: how to ensure these funds translate into tangible business value.
Winning customer loyalty is a marathon, not a sprint
Fri, 1st Nov 2024
#
digital transformation
#
fintech
#
cx
As the race for customer loyalty intensifies, Australian and New Zealand banks must modernise rapidly to meet soaring digital expectations.