Stories by Michael Maoz
Bad customer service as a tool to distract from bad business
Wed, 9th Nov 2016
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crm
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cx
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martech
Bad customer service may not just be poor training, but a deliberate shield for systemic business flaws, a troubling report suggests.
What is this so called 'Age of the Customer?'
Thu, 1st Sep 2016
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crm
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data analytics
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cx
CEOs aim for better customer experience, but poor technology management continues to disappoint, says journalist.
How you can help your CIO adjust for inattentional blindness
Tue, 21st Jun 2016
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business success
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moth
Businesses beware: Inattentional blindness can be costly. Learn how to help your CIO spot the 'invisible gorillas' that hinder success.
Meet a CIO with fabulous talent management skills and you'll meet a successful business
Fri, 15th Apr 2016
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productivity
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analyst report
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palantir
Without inspiring lead supported from above, even the best business, the best enterprise, will disappear entirely and without much of a trace.
Isn’t it about time that the CIO set out on a customer journey?
Thu, 7th Apr 2016
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analyst report
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best companies
How have CIOs stepped up to the role of delivering better marketing insight, or driving higher sales, or pushed for a more loyal customer base?.